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Glenstone Lodge - Gatlinburg, TN

One-Night Stay at Glenstone Lodge in Gatlinburg, TN

The Fine Print

  • Book by 11/30/12 for options 3 & 4 or promo value expires
  • Travel 10/2/12-10/31/12 or 11/1/12-12/27/12 based on option bought
  • Not valid for travel on 10/5-6, 10/19-20, 11/5-8, 11/21-24, and 12/1
  • Limit 4 per person plus 2 as gifts
  • Limit 4 per visit
  • Valid only for option purchased
  • Reservation required, subject to availability
  • 72-hour cancellation notice or fee of applicable one-night's stay up to Groupon price applies
  • Must be 18 or older to check in
  • Credit card required at check-in
  • 12.75% tax not included

Questions and Answers 195 questions

Q:

It says any room. Does that include the suites?

Linda G.  asked on  Oct 9, 2012

A:

Linda, the suites would not be available under the Groupon. Any other room type is available, based on availability.

Nadine D.  from  Merchant  replied on  Oct 9, 2012

A:

can you pay extra for a suite

kelly c.  from  Self  replied on  Oct 10, 2012

Q:

Why when I called was I told you had no availability December 21-24 but I check the website and it shows available rooms?

Cory W.  asked on  Oct 9, 2012

A:

Cory, we unfortunately do not have any availability for the night of the 21st of December but do have availabililty the 22nd, 23rd and 24th. If you could shift your reservation by one day we would be able to accomodate you.

Nadine D.  from  Merchant  replied on  Oct 9, 2012

Q:

There is no one answering the phone at your 1-800 line. Is there a recommended time to call?

Angie O.  asked on  Oct 8, 2012

A:

Angie, I am so sorry that you have been unable to contact us here at the Glenstone Lodge. Due to the popularity of the Groupon Offer we have received a larger than normal influx of calls to the property. We have all of our staff members on hand and are working to get each call answered as quick as we can. The busiest times seem to be the lunch time hours and than late afternoon.

Nadine D.  from  Merchant  replied on  Oct 9, 2012

Q:

The 4th option is for check in on Friday or Saturday. If I purchase 2 groupons, then that covers 2 people for 2 nights (Friday and Saturday night with check out on that Sunday)? Sorry, I see that you have answered similar questions; the idea just seems hard to grasp.

Cayman L.  asked on  Oct 9, 2012

A:

This deal is valid for four people and you can combine up to four nights. Thanks!

Amy S.  from  Self  replied on  Oct 9, 2012

Q:

I want to reserve 1 room, checking in 10/21 and checking out 10/25 using Groupon special. Do I reserve it first online? Which room type is covered? How do I show online the Groupon voucher" Thanks Floyd

Floyd M.  asked on  Oct 9, 2012

A:

This deal is valid for a one night stay for two people in any room. After purchasing the Groupon, you will then print/ pull up your Groupon. It will list the proper redemption instructions on it. If you aren't able to book the stay you want after purchasing, you'll be covered by our Booking Guarantee carried by all Groupon Getaways. For more information, email us at support@groupon.com. Thanks!

Amy S.  from  Self  replied on  Oct 9, 2012

Q:

Does you have any deals for larger rooms? I am looking for a 6 bedroom for 4 families preferrably the week of December 6-9 or 13-16 or 20-23 of December. Thanks, Jenny Cowell

Jenny C.  asked on  Oct 8, 2012

A:

Room upgrades may be available during check-in for an additional cost. Please contact the business directly to check for the most up to date availability. They can be reached at (800) 362-9522. Thanks!

Amy S.  from  Self  replied on  Oct 8, 2012

Q:

why do you have to have a credit card at chech in if you have already paid thru groupon?

whitney v.  asked on  Oct 7, 2012

A:

This is hotel policy and it is used to hold the reservation. For more information, please contact the business. Thanks!

Amy S.  from  Self  replied on  Oct 8, 2012

Q:

We were hoping to check in Thursday, October 25th and check out Monday the 29th. In what way would we purchase groupons for this? And also, is there availability for that weekend?

Nicole I.  asked on  Oct 8, 2012

A:

You will need to purchase two Groupons for option 1 and two Groupons for option 2. Please contact the business directly to check for the most up to date availability. They can be reached at (800) 362-9522. Thanks!

Amy S.  from  Self  replied on  Oct 8, 2012

Q:

Can you get a city view room with this deal?

Linda W.  asked on  Oct 7, 2012

A:

It depends on the dates you are looking to stay at the hotel. When you make your reservation, please mention this request. Thanks!

Amy S.  from  Self  replied on  Oct 8, 2012

Q:

Can you purchase a groupon for one night and another for a different date?

Linda W.  asked on  Oct 7, 2012

A:

Yes, that is not a problem. Thanks!

Amy S.  from  Self  replied on  Oct 8, 2012

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