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Grand Oasis Palm Resort - Cancún, Mexico

Three- or Four-Night All-Inclusive Stay at Grand Oasis Palm Resort in Cancún

The Fine Print

  • Must book by 3/8/13 or promotional value expires
  • Must complete travel by 2/14/13, 3/31/13, or 6/30/13 depending on option purchased
  • Limit 3 per person, may buy 3 additional as gifts
  • Limit 3 per visit
  • Valid only for option purchased
  • Reservation required, subject to availability
  • 72hr cancellation notice required or fee of applicable two-nights' stay up to the amount paid for Groupon applies
  • Must be 18 or older to check in
  • All resort taxes and fees are included
  • See the rules that apply to all deals.

Questions and Answers 86 questions

Commonly Asked Questions

Q:

How much per night to extend to 6 or 7 nights. and also 2 children over 13?

Melissa S.  asked on  Jan 8, 2013

A:

You can combine up to three Groupons for a longer stay. You would not be able to add any additional guests over the age of 13 to the rooms covered by this deal.

Benjamin V.  from  Groupon  replied on  Jan 8, 2013

Q:

Is there a room available for March 15th-17th if I purchase this deal? That is the only time I could go.

Jennifer A.  asked on  Jan 8, 2013

A:

For specific availability questions contact them directly. If you are unable to reserve the dates you need, you'll be covered by the Groupon Booking Guarantee.

Benjamin V.  from  Groupon  replied on  Jan 8, 2013

Q:

Are flights included, I don't see them listed in the description?

Todd H.  asked on  Jan 8, 2013

A:

Airfare is not included with this deal. If you are interested in looking into rates, you can check on Expedia!

Benjamin V.  from  Groupon  replied on  Jan 8, 2013

Q:

What is the phone #

Marge M.  asked on  Jan 8, 2013

A:

The resort phone number is 800-446-2747.

Brette V.  from  Groupon  replied on  Jan 8, 2013

Q:

Is a passport required?

Mike S.  asked on  Jan 8, 2013

A:

A passport is required for all travel outside the U.S. Before international travel, always check the State Department's website for important info on the destination and its entry/exit requirements.

Sammy T.  from  Groupon  replied on  Jan 9, 2013

More Questions and Answers

Q:

Does this hotel have transportation to and from the airport? If so how expensive is it?

Lexi M.  asked on  Jan 18, 2013

A:

Airport transfers are available and can be reserved through the hotel.

Annette B.  from  Self  replied on  Jan 20, 2013

Q:

I would like to know if there is only one kid 12 years old with 2 adults and there are 2 older kids can we upgrade the room for the 4 night stay deal?

Vardui p.  asked on  Jan 18, 2013

A:

Room upgrades are available for additional cost (subject to availability), please contact the property directly for more details.

Annette B.  from  Self  replied on  Jan 20, 2013

Q:

Would the hotel have cribs available?

Christina P.  asked on  Jan 18, 2013

A:

This Groupon is valid for the services listed on the deal page only. For pricing on additional services or accommodations, please contact the business directly for an estimate.

Annette B.  from  Self  replied on  Jan 20, 2013

Q:

Where do I book after I buy the deal? Grandoasispalm.com?

Dinara E.  asked on  Jan 18, 2013

A:

All redemption instructions are included on the Groupon once you have purchased.

Annette B.  from  Self  replied on  Jan 20, 2013

Q:

do you have april 1st to the 6th open

wendy l.  asked on  Jan 18, 2013

A:

For scheduling inquiries, please reach out to the merchant directly.

Annette B.  from  Self  replied on  Jan 20, 2013

Q:

If availability and dates determine whether or not I can buy this deal, can we find out when there is availability before I purchase? For example, I would only be able to book a Thursday-Sunday for 3 night stay but I don't know if that is available.

Caitlin A.  asked on  Jan 18, 2013

A:

For scheduling inquiries, please reach out to the merchant directly.

Annette B.  from  Self  replied on  Jan 20, 2013

Q:

What type of room does this include?

Lora H.  asked on  Jan 18, 2013

A:

This Groupon is for an ocean-view room with either one king bed or two double beds.

Annette B.  from  Self  replied on  Jan 20, 2013

Q:

I don't understand how this Groupon works. I am new to this. If I buy the Groupon how do I redeem at at the resort?

Tanya T.  asked on  Jan 18, 2013

A:

All redemption instructions are included on the Groupon once you have purchased. You can find and print your Groupons by logging into your account at www.groupon.com. Once you are signed in, place your cursor over your name at the top right of the screen and click "My Groupons" in the drop-down menu that appears. If the Groupon you are trying to print was purchased as a gift, it will be under "My Gifts." After you’ve reached that page, click “View Voucher” to download the PDF file of the Groupon to your computer. Once that file opens, you can print it like you would any document.

Annette B.  from  Self  replied on  Jan 20, 2013

Q:

I have one daughter 16. So do i have to book another room for her and it not included in the 2 adult and 2 kid. If so how much i have to pay more for her or do they have the room with 2 queen bed. Please let me know. Thanks.

jane  asked on  Jan 15, 2013

A:

Standard occupancy is 2 adults and 2 kids 12 or younger. You are not allowed to add individuals above the standard occupancy.

Annette B.  from  Self  replied on  Jan 20, 2013

Q:

Can I combine option 2 (2/15/13-3/31/13) and 3 (4/1/13-6/30/13) to stay from 3/29-4/4? From hotel's website, 4/3 to 4/4 is not available, can I just use 2 out of 3 nights fron option 3 and check out on 4/3?

Michelle L.  asked on  Jan 15, 2013

A:

For scheduling inquiries, please reach out to the merchant directly.

Annette B.  from  Self  replied on  Jan 20, 2013

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