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Grand Oasis Viva - Grand Oasis Viva

4-, 5-, or 7-Night All-Inclusive Stay at Grand Oasis Viva in Cancún, Mexico

The Fine Print

  • Must book by 11/22/13 or promotional value expires
  • Valid for travel 9/24/13-12/23/13 or 1/4/14-2/15/14, per option purchased
  • 3/person, +2 as gifts
  • 3/visit
  • Valid only for option purchased
  • Reservation required, subject to availability
  • 72-hour cancellation notice or fee of applicable two-night's stay up to Groupon price applies
  • Must be 18 or older to check in and stay
  • Credit card required at booking
  • Must use promotional value in 1 visit
  • Not valid with reward points
  • Tax included
  • See the rules that apply to all deals.

Questions and Answers 61 questions

Commonly Asked Questions

Q:

The description says adults only are kids allowed on the premises?

Tracie M.  asked on  Sep 26, 2013

A:

Guests must be 18 or older to stay.

John  from  Groupon  replied on  Sep 26, 2013

Q:

so do I need to purchase 2 groupon to cover 2 people? or is this groupon offer good for 2 people, sounds too good to be true (i mean good deal).

randa j.  asked on  Sep 29, 2013

A:

Each single Groupon will be valid for 2 people.

John  from  Groupon  replied on  Sep 30, 2013

Q:

how the check whens the availaby flight to get there? i am planning to go at Dec 18-Dec 24 2013

amy l.  asked on  Sep 30, 2013

A:

Please contact the Grand Oasis Viva directly for specific availability inquiries. If you are unable to reserve the dates you need after you've purchased your Groupon, you'll be covered by the Groupon Booking Guarantee.

John  from  Groupon  replied on  Sep 30, 2013

Q:

How far away is the hotel from the airport by car? Is there a shuttle service available

michelle c.  asked on  Oct 1, 2013

A:

Shuttle services will not be provided. The hotel is about a $50 cab ride from Cancún International Airport (CUN). You can find more information on their location and surrounding area by clicking here.

John  from  Groupon  replied on  Oct 4, 2013

Q:

Is this deal valid during Thanksgiving week?

Eduardo G.  asked on  Oct 3, 2013

A:

Yes, your Groupon will be valid for travel 9/24/13-12/23/13 or 1/4/14-2/15/14.

John  from  Groupon  replied on  Oct 3, 2013

Q:

Do you need a passport or is a drivers liscense and birth certificate ok to use

nicole b.  asked on  Oct 5, 2013

A:

A passport will be required for international travel.

John  from  Groupon  replied on  Oct 8, 2013

Q:

does this price include the flight

Abigail G.  asked on  Oct 6, 2013

A:

Airfare is not included.

John  from  Groupon  replied on  Oct 8, 2013

More Questions and Answers

Q:

1 coupon is good for two people

Debbie B.  asked on  Oct 20, 2013

A:

Yes, each voucher covers both guests.

Benjamin V.  from  Groupon  replied on  Oct 21, 2013

Q:

Is this an American managed and operated resort? And it is a bit confusing is room service included in the price or do you have to pay additional fees to use it, it is not clear in the rules. Do we have to get a bracelet and wear it to access the Grand side and all of the facilities? Some pictures show balconies and some do not , is there an option? Also can we book a shuttle service or is their a specific safe one to use that is recommended and not just a cab ride! There have been horror stories about the cab rides. We have been to Cancun before and the hotel had a safe shuttle service. Thank You!

Charles Z.  asked on  Oct 14, 2013

A:

For these specific details on the trip, inquire at booking.

Benjamin V.  from  Groupon  replied on  Oct 21, 2013

Q:

what is 3/person, +2 as gifts and 3/visit mean?

LEI C.  asked on  Oct 18, 2013

A:

Each Groupon customer can purchase up to three for themselves, two more as a gift, and use three in combination on a visit.

Benjamin V.  from  Groupon  replied on  Oct 21, 2013

Q:

Amenities list Access to sister property; Does that include all partner resorts Oasis Cancun, Oasis Viva, Oasis Palm, Grand Oasis Palm and Grand Oasis Cancun? And is there a free shuttle that takes you to these properties?

Maybelle A.  asked on  Oct 18, 2013

A:

Yes, partner resorts include Oasis Cancun, Oasis Viva, Oasis Palm, Grand Oasis Palm and Grand Oasis Cancun. All guests must inform the Guest Services Desk (Oasis Plus Desk) of the date and time they plan to visit a partner hotel.

John  from  Groupon  replied on  Oct 18, 2013

Q:

It says in the description "Though spa services cost extra, it's worth it to indulge in a body wrap infused with exotic cenote clay or chocolate," but under amenities it says Full Spa Service. What spa services are covered under this Groupon and is it unlimited during your time there?

Marly L.  asked on  Oct 18, 2013

A:

I apologize for any confusion. When we list "Full-service spa" as an amenities, we mean to say the the hotel is equipped with a standard full service spa.

John  from  Groupon  replied on  Oct 18, 2013

Q:

If I arrive the same they its valid for travel 12/23/2013 to the hotel. Can I stay until 12/28/2013?

marisol a.  asked on  Oct 17, 2013

A:

Your check-in and check-out dates will need to fall inside their travel windows of 9/24/13-12/23/13 or 1/4/14-2/15/14.

John  from  Groupon  replied on  Oct 18, 2013

Q:

Is it possible to stay 6 nights? I see there are options for 5 and 7.

RAFAEL H.  asked on  Oct 17, 2013

A:

You'll be able to add an additional night through the hotel at their regular rate when booking.

John  from  Groupon  replied on  Oct 18, 2013

Q:

Are there any water activities as part of this resort?

Anant B.  asked on  Oct 16, 2013

A:

Water activities are not included, though the hotel features 2 pools and nearby beach access.

John  from  Groupon  replied on  Oct 18, 2013

Q:

How much to add 1 more adult to the room?

Daniela J.  asked on  Oct 15, 2013

A:

Maximum occupancy for the Groupon room is 2, you'll be unable to exceed this maximum. Room upgrades are unfortunately not available.

John  from  Groupon  replied on  Oct 18, 2013

Q:

IF I WANTED TO ARRIVE 2-15-14 AND STAY UNTIL 2-20-14 WOULD THIS GROUPON COVER THAT STAY

cari r.  asked on  Oct 12, 2013

A:

Unfortunately this Groupon will not cover your dates.

John  from  Groupon  replied on  Oct 15, 2013

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