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Hard Rock Hotel Chicago - Chicago

One-Night Stay for Two at Hard Rock Hotel Chicago

The Fine Print

  • No-shows will be charged total Groupon rate, no refunds, rescheduling, or rebooking allowed
  • Traveler name must match ID at time of check-in
  • Valid only for night(s) purchased
  • 72-hour cancellation notice required prior to check-in or reservation is non-refundable
  • Must provide first and last name upon purchase, which will be provided to Hard Rock Hotel Chicago
  • Credit card required at check-in
  • Must be 21 or older to check in
  • 16.4% added at purchase
  • See the rules that apply to all deals.

Questions and Answers 60 questions

Commonly Asked Questions

Q:

I don't see an expiration listed or any restrictions -- can you fill me in? Also wondering about the differences in the room options - again I don't see a description. Point me to it if I am missing something. Thx.

Tanja T.  asked on  Nov 13, 2012

A:

Please feel free to visit www.hardrockhotelchicago.com if you need a better description of our rooms. When you make the reservation, the date(s) are non-transferable.

Anthony O.  from  Merchant  replied on  Nov 13, 2012

Q:

Once purchased, when does it have to be used by?

Izabela S.  asked on  Nov 13, 2012

A:

You will book your room at the time of purchase - click the day you'd like to check in right on the calendar!

Kevin Y.  from  Groupon  replied on  Nov 13, 2012

Q:

can I buy this as a gift?

Kathy M.  asked on  Nov 13, 2012

A:

Yes! To purchase it as a gift, enter their name as the "Traveler Name" when purchasing.

Benjamin V.  from  Groupon  replied on  Nov 13, 2012

Q:

Where is the expiration date? What is the last day I have to redeem this groupon?

Angela B.  asked on  Nov 13, 2012

A:

This deal will only be on the site for a short time - Book your room directly on the calendar! Your reservation will be forwarded directly to the hotel.

Kevin Y.  from  Groupon  replied on  Nov 13, 2012

Q:

How long is this deal good? - Hard to tell from the calendar....thx

Janet R.  asked on  Nov 13, 2012

A:

This deal is only available for the dates on the calendar. It's not a voucher, it's an actual reservation for the dates selected and booked. Thanks!

jnatale h.  from  Merchant  replied on  Nov 13, 2012

Q:

Do you have to book the nite right now when you purchase? Also, it says 72hr cancel so if you do cancel 72hrs out then can you rebook another nite or do you get a refund if it is at least 72hrs prior. Also when you click on dates it shows the rate higher than $99.00 so are you paying that rate or are you guaranteed the $99.00. Also what are the start and end dates as I did not see that specified? Sorry -lots of questions b/c it does not specify or at least I did not see it. Thanks

Gina B.  asked on  Nov 13, 2012

A:

I'll answer your questions in order!

1. You have to book the night right when you purchase the Groupon.

2. If you cancel before the deadline you get a refund, but you are not able to rebook.

3. The price is from $99, so it varies on certain dates.

4. You can book as soon as 11/18 and as far as 2/28.

Benjamin V.  from  Groupon  replied on  Nov 13, 2012

Q:

Is the hotel pet friendly? Thank you.

alice d.  asked on  Nov 13, 2012

A:

Yep! We do accept pets. We have a pet fee of 25.00usd per night that is non-refundable. Woof!

Anthony O.  from  Merchant  replied on  Nov 13, 2012

Q:

What is the cost for parking?

Brian D.  asked on  Nov 13, 2012

A:

Valet parking is available for $50 at the hotel, and there are many self-parking garages available around the property for less.

Kevin Y.  from  Groupon  replied on  Nov 13, 2012

More Questions and Answers

Q:

If I were to buy this as a gift for my parents and they ended up not being able to go, can I use it myself? I know it says you have to put the "travelers" name, but if they can't go and it ends up being me who purchased it, will that work? also what is the difference between the platinum and deluxe room?

Teryn H.  asked on  Nov 23, 2012

A:

If you need to change the name on the reservation, contact the hotel directly, but be sure to do this before the 72 hour cancellation window. You can view more information on all of the rooms here!

Benjamin V.  from  Groupon  replied on  Nov 26, 2012

Q:

We would like to give this as a gift to our British relative while he is visiting the US. I don't know if he has a credit card or not. So far, I have observed only cash being used. How do we handle this for him?

Sara W.  asked on  Nov 22, 2012

A:

A card is required at check in. I would recommend checking with him, or checking with the hotel directly to see if an arrangements can be made.

Benjamin V.  from  Groupon  replied on  Nov 26, 2012

Q:

Is the free Wi Fi in the lobby or rooms for the guests?

Seka M.  asked on  Nov 21, 2012

A:

There is free wifi in the lobby, and a charge for wifi in your room.

Benjamin V.  from  Groupon  replied on  Nov 21, 2012

Q:

Must it be a "credit card" to check in? or will my Debit card or Cash be alright?

Amy F.  asked on  Nov 19, 2012

A:

You can use a debit card!

Benjamin V.  from  Groupon  replied on  Nov 20, 2012

Q:

If I arrive at 8am and check in is not unitl 3pm, will the hotel hold my luggage until check in?

liz k.  asked on  Nov 16, 2012

A:

Yes, they will!

Benjamin V.  from  Groupon  replied on  Nov 20, 2012

Q:

If I gift the room to a friend, do they need my credit card to check in? Or does the Traveler's name have to be the same name on the credit card at check in?

Marisa M.  asked on  Nov 20, 2012

A:

They do not need your card to check in, so enter their name as the traveler name.

Benjamin V.  from  Groupon  replied on  Nov 20, 2012

Q:

Can you get a double room (2queens) vs 1 king? Thanks

Vickie G.  asked on  Nov 20, 2012

A:

This deal is only for 1 king rooms.

Benjamin V.  from  Groupon  replied on  Nov 20, 2012

Q:

I would like to purchase this deal for two nights and 3 days from January 4-6, will I have to purchase two? Or how will this work?

Mayra  asked on  Nov 19, 2012

A:

You can book all dates on the calendar on the deal page. If you need any help using it, contact us directly at support@groupon.com or at 888-514-4844.

Benjamin V.  from  Groupon  replied on  Nov 20, 2012

Q:

Can we purchase 2 rooms with 2 guests in each one, but request adjoining rooms? The 2nd room would be our children. We are trying to figure if this deal will work for our family of 4

Lisa V.  asked on  Nov 19, 2012

A:

If you're interested in getting adjoining rooms, contact the hotel directly after you make your booking.

Benjamin V.  from  Groupon  replied on  Nov 19, 2012

Q:

do u have a pool ?

helen m.  asked on  Nov 17, 2012

A:

They do not have a pool.

Benjamin V.  from  Groupon  replied on  Nov 19, 2012

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