Return to the deal

Hard Rock Hotel Chicago - Chicago

One-Night Stay for Two at Hard Rock Hotel Chicago

The Fine Print

Questions and Answers 60 questions

Q:

We were hoping to book December 1st for our 25th Wedding Anniversary. Will more openings that evening become available?

Monica G.  asked on  Nov 17, 2012

A:

We will not be adding any additional openings.

Benjamin V.  from  Self  replied on  Nov 19, 2012

Q:

The calendar won't load for me to book....

Toni C.  asked on  Nov 17, 2012

A:

If you're having difficulty loading the calendar, refresh the page on your browser.

Benjamin V.  from  Self  replied on  Nov 19, 2012

Q:

I would like to stay there on Dec. 1st. Is that date filled up?

Diane G.  asked on  Nov 16, 2012

A:

You can view all available days on the calendar on the left side of the deal page. December 1st is filled up.

Benjamin V.  from  Self  replied on  Nov 19, 2012

Q:

I'd like to buy this as a Christmas present for my boyfriend and I. We're eighteen and I see you need to be twenty one or older to check in, can I have someone twenty-one or older call and check us in?

shannon f.  asked on  Nov 15, 2012

A:

One of the guests has to be 21 or older.

Benjamin V.  from  Self  replied on  Nov 19, 2012

Q:

Is this deal refundable? If so, by what date can it be cancelled and how much is refunded back?

Anna D.  asked on  Nov 15, 2012

A:

72-hour cancellation notice from your stay required prior to check-in or your reservation is non-refundable. Before that you are able to cancel your stay in full.

Benjamin V.  from  Self  replied on  Nov 15, 2012

Q:

I was going to book for this Sat Nov 17th but can I use my Visa check card through my bank upon check in if I do not have a credit card? Also, upon purchasing is there anything else I'll need to do to ensure my reservation? Thanks!

Elizabeth B.  asked on  Nov 14, 2012

A:

We need a major credit card to process your arrival.

Anthony O.  from  Merchant  replied on  Nov 15, 2012

Q:

What time is check-out? Do you offer late check-out? If so, what is the extra cost? Are you able to hold my bag with the bellhop for a couple hours after check-out?

Robyn B.  asked on  Nov 13, 2012

A:

Departure time is Noon. Please contact the front desk the day of your departure to see if a late check out would be available. Our ambassadors can hold luggage after your departure for your convenience. Thanks!

Anthony O.  from  Merchant  replied on  Nov 15, 2012

Q:

Is there a schedule of bands coming to the hotel that i can look at before booking date?

Tricia J.  asked on  Nov 13, 2012

A:

Please feel free to contact our concierge for any events coming up. Thanks!

Anthony O.  from  Merchant  replied on  Nov 15, 2012

Q:

I was trying to find out yesterday if I could book 1 night through Groupon and the second night direct with the hotel. The date i was looking at was arrive on 11/30 and check out 12/2. it was available, but now check-in on the 30th isn't. Is there only so many deals per day available?

Scott T.  asked on  Nov 14, 2012

A:

Availability is limited, so dates can fill up.

Benjamin V.  from  Self  replied on  Nov 14, 2012

Q:

How fare is it to the Aquarium? We would like to visit the aquarium during our visit.

Penny F.  asked on  Nov 14, 2012

A:

To get distance and directions for nearby sights and activities, click here! Click on the resort's location and select "Search Nearby".

Benjamin V.  from  Self  replied on  Nov 14, 2012

11 - 20 of 60 questions