Return to the deal

Hard Rock Hotel Chicago - Chicago

One-Night Stay for Two at Hard Rock Hotel Chicago

The Fine Print

Questions and Answers 60 questions

Q:

the limit says one night. can i purchase two consecutive coupons for a 2 night stay?

Elaine C.  asked on  Nov 13, 2012

A:

Yes, you can purchase multiple nights!

Benjamin V.  from  Groupon  replied on  Nov 14, 2012

Q:

Is there an upgrade available at all for an additional person?

Amy M.  asked on  Nov 13, 2012

A:

Upgrades are not available with this deal. If you're interested in booking a larger room, contact the Hard Rock Hotel directly.

Benjamin V.  from  Groupon  replied on  Nov 14, 2012

Q:

Can I reserve a rollaway bed at the time of check in?

Elizabeth W.  asked on  Nov 13, 2012

A:

Rollaways are not available.

Benjamin V.  from  Groupon  replied on  Nov 14, 2012

Q:

Is your credit card charged immediately or when you actually check in?

Chris H.  asked on  Nov 14, 2012

A:

Your card is charged immediately.

Benjamin V.  from  Groupon  replied on  Nov 14, 2012

Q:

I'm wanting to stay Dec 1...it gives a price but then says "Not available for check-in"....meaning what?

Brittany  asked on  Nov 14, 2012

A:

You are not able to check in on December 1st, only check out.

Benjamin V.  from  Groupon  replied on  Nov 14, 2012

Q:

Why is there a 16.4% upcharge upon purchase?

Matt B.  asked on  Nov 13, 2012

A:

Hey Matt - Not an upcharge. The 16.4% is the sales tax on the room.

Kevin Y.  from  Groupon  replied on  Nov 13, 2012

Q:

What is the cost for parking?

Brian D.  asked on  Nov 13, 2012

A:

Valet parking is available for $50 at the hotel, and there are many self-parking garages available around the property for less.

Kevin Y.  from  Groupon  replied on  Nov 13, 2012

Q:

If I purchase for a date now and the date does not work out, can I reschedule for a date by 2/28 without penalty?

Angela W.  asked on  Nov 13, 2012

A:

Hi Angela, if you book a date now, you can only change the date of your reservation while the deal is still live on our site (approximately 10 days from now) and providing the hotel still has availability on the day you would like. After that, you can still get a refund for your purchase but would not be able to change your travel date.

Kevin Y.  from  Groupon  replied on  Nov 13, 2012

Q:

I cannot get the availability calendar to pull up. I am looking for a November 24th date. Anything available?

Jen R.  asked on  Nov 13, 2012

A:

Hi Jen, are you trying to view this on your phone? If so, try looking at the deal from your computer!

Kevin Y.  from  Groupon  replied on  Nov 13, 2012

Q:

Does the price include parking?

Linda M.  asked on  Nov 13, 2012

A:

Hi Linda, the Groupon does not include parking but parking is available for an additional charge.

Kevin Y.  from  Groupon  replied on  Nov 13, 2012

21 - 30 of 60 questions

Grouber