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Hotel Marina El Cid Spa and Beach Resort - Puerto Morelos, Mexico

4-, 5-, or 7-Night All-Inclusive Stay at Hotel Marina El Cid Spa and Beach Resort in Riviera Maya

The Fine Print

  • Must book by 9/20/13 or promotional value expires
  • Valid for travel 8/19/13-12/21/13
  • Not valid 11/27-11/30/13
  • Limit 2 per person, may buy 2 additional as gifts
  • Limit 2 per visit
  • Valid only for option purchased
  • Reservation required, subject to availability
  • 7-day cancellation notice required or fee of applicable one-night’s stay up to the amount paid for Groupon applies
  • Must be 18 or older to check in
  • Credit card required at booking
  • All resort taxes and fees are included

Questions and Answers 135 questions

Commonly Asked Questions

Q:

We would like to come with our two children, both over 12 but under 18, can we upgrade to allow for this?

Maija M.  asked on  Aug 2, 2013

A:

Dear Mrs Maija; Thank you for your interest, I would like to make some recommendations. 1. Buy 2 groupons, 1 for you and 1 for your children. 2. Upgrade your roon to One Bedrooms suite the cost is $60 usd per room per night and pay additional cost for each extra person of $ 75 usd per person per night. Best regards Patricia Castillo

Virginia Z.  from  Merchant  replied on  Aug 2, 2013

Q:

airfare is separate. Correct?

alicia e.  asked on  Aug 3, 2013

A:

Dear Ms. Alicia; Yes, Airfare is separate. Regards Patricia Castillo

Virginia Z.  from  Merchant  replied on  Aug 3, 2013

Q:

We have 2 adults, 1 senior, 2 kids (4 and 7). Does that count as 3 or does that count as 5? If counts as 5, can the senior person stay in the same suite with us and we pay $75/day?

Loan N.  asked on  Aug 4, 2013

A:

Maximum occupancy in the offered rooms is 4. Adding occupants above their standard of 2 is $75 all-inclusive per night for each additional guest 13 or older; 2 kids 12 or younger stay free. Accommodations for more than 4 in a room must be arranged with the hotel directly through a room upgrade. You can find more information in the "Fine Print & Details" section here.

John  from  Groupon  replied on  Aug 5, 2013

More Questions and Answers

Q:

Do you have availability on 10/21? Also can you please provide the best email to contact you for future purposes?

arun v.  asked on  Aug 6, 2013

A:

Dear Arun; Thank you for contacting us, I am glad to confirm room availability from Oct 21, 2013, you can contact us at 866 823 0099 or reserve.cancun@elcid.com.mx Regards Patricia

Virginia Z.  from  Merchant  replied on  Aug 6, 2013

Q:

i bought package three but was not given an option for my visiting dates of 8-31-13 to 9-7-13 how do i get confermation

vernon p.  asked on  Aug 6, 2013

A:

Be sure to print your Groupon. Your Groupon voucher will include specific redemption information, and instructions on how to request your preferred dates. If you are unable to book the nights you need because the hotel is full, you'll be covered by the Groupon Booking Guarantee.

John  from  Groupon  replied on  Aug 6, 2013

Q:

If I were to choose the 7 night option, how much would it be for an additional night?

arun v.  asked on  Aug 5, 2013

A:

Dear Arun; The cost for extra night is $200 usd per room per night. Regards

Virginia Z.  from  Merchant  replied on  Aug 5, 2013

Q:

we are of 3 couples who would like to go Nov 18 and check out Nov 23 (5 nights). 1. please confirm availability of 3 rooms on these dates. 2. can you confirm the rooms for us as soon as we pay Groupon? 3. can i buy the 3 rooms for all of us or does everybody have to book separately. Thanks

Amin M.  asked on  Aug 5, 2013

A:

Dear Amin; Thank you for your interest; I am glad to confirm room availability from Nov 18-23 2013, and you have to contact us to make reservations at 866 823 0099. Regards

Virginia Z.  from  Merchant  replied on  Aug 5, 2013

Q:

Hello, Do you have availability arriving Sept. 29 for a five night stay? Also, we aren't very fond of hydrotherapy. Can that offer be changed to an hour massage? Lastly, we were victims of hurricane Sandy on our vacation last year and what was supposed to be a beautiful cruise to Bermuda ended up a four day harbor in Boston. Is the trip insured for natural catastophies? Thank you. Looks like a beautiful place. Beverly

Beverly O.  asked on  Aug 5, 2013

A:

Dear Beverly; Thank you for your interest, I am glad to confirm room availability from Sept 9 for 5 nights, regarding hydrotherapy we are not able to changed for a massage. For natural catastophies you can contact us an change travel dates.

Virginia Z.  from  Merchant  replied on  Aug 5, 2013

Q:

Hello, My family consists of myself and my husband and two toddlers, ages 3 and 4. From what i understand they are free, correct? Also, is there an option for airport shuttle service? If not included, what is your fee? Are the dates available the week of august 19-25 ? How do we go about making reservations? We will be celebrating our anniversary early which is on aug26. Do they offer anything special? We would like to upgrade our room also in honor of our anniversary, what is the fee? Is there a fee for cancelling doe to any unexpected weather, considering it's tornado high season? Thanks in advance! Shannon

Shannon c.  asked on  Aug 4, 2013

A:

Dear Mrs. Shannon; Thank you for contacting us; I am glad to confirm room availability from Aug 19-25 2013, the deal include 2 adults + 2 children under 12, the hotel does not offer transportation, the option is to take a taxi at the airport the cost is aprox $65 usd per car, after you buy the groupon you need to contact us at 866 8230099 to make room reservation, for aniversary the send a bottle of wine on arrival. For unexpect weather situation you can call us and change arrival date . Regards Patricia Castillo

Virginia Z.  from  Merchant  replied on  Aug 5, 2013

Q:

can i get the junior suit for two starting 8-31-13 to 9-7-13 for a total of 1189?

vernon p.  asked on  Aug 5, 2013

A:

Dear Vernon; Thank you for your interest, I am glad to confirm room availablity from Ago 31 for 7 nights, the cost for 7 nights is $1199 usd per stay 2 adults + 2 children under 12. Regards Patricia Castillo

Virginia Z.  from  Merchant  replied on  Aug 5, 2013

Q:

Hi, Do you have availability for 2 adults check in November 20, check out November 24? Also, do you offer airport transfers? Thank you.

Valerie V.  asked on  Aug 4, 2013

A:

Dear Ms. Valerie; I am glad to confirm room availability from Nov 20-24 2013, for transportation, you can get a taxi at the airport the aprox cost is $65 usd per car or contact the hotel travel agency at pronatours.cancun@elcid.com.mx for transfer information. Regards Patricia Castillo

Virginia Z.  from  Merchant  replied on  Aug 5, 2013

Q:

Hi I am wondering if you have availability on september 16th through the 20th for a four night stay. Does that have availability? And if so how do i make sure that i have a room once i get there?

Peter K.  asked on  Aug 4, 2013

A:

Dear Mr. Peter; I am glad to confirm room availability from Sept 16-20 2013. After buy the groupon you need to contact us to make room reservation at 866 823 00 99 Regards Patricia Castillo

Virginia Z.  from  Merchant  replied on  Aug 5, 2013

Q:

Is there still availability for November 7th-11th?

 asked on  Aug 3, 2013

A:

Dear Danica; I am glad to confirm room availability from Nov 07-11 2013

Virginia Z.  from  Merchant  replied on  Aug 5, 2013

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