Return to the deal

Moon Palace Cancun All-Inclusive Trip with Airfare - Cancun

All-Inclusive Vacation at Moon Palace Cancun with Airfare

The Fine Print

  • Must book by 5/15/13 or promotional value expires
  • Must complete travel by 9/30/13
  • Limit 1 per person, may buy 2 additional as gifts
  • Limit 1 per visit
  • Valid only for option purchased
  • Reservation required, subject to availability
  • 46-day cancellation notice required or fee of 50% Groupon price applies; 31-day notice or fee up to Groupon price applies
  • Must be 18 or older to check in
  • Not valid with reward points
  • $789 fee to travel solo
  • See the rules that apply to all deals.

Questions and Answers 107 questions

Q:

Two questions: 1. We are two adults and two kids 12 and 11. One person asked what to do if they are a family of five and the person answered said that there is a limit of 2 people per room. Another person asked the same and they were told that kids 12 and under only pay airfare and stay in the same room. Which answer is correct? 2. On the main page says that you can fly from Logan, UT, but later this airport is not mentioned as part of the deal. Is it or not part of the deal? How much?

Maria F.  asked on  May 7, 2013

A:

Two kids are FREE with two paying adults :) There is NOT a limit of 2 people per room. I'm not sure who said that! We can do up to 4 people in this room and we have rooms that hold up to 6! If you need more of an explanation before you purchase please call TravelByJen.com at 1-800-603-3178 and we will be happy to help!

Jenny P.  from  Merchant  replied on  May 7, 2013

Q:

Do you have access to the other Palace resorts, like Sun & Beach?? Or is this all inclusive for the moon only?

kate l.  asked on  May 7, 2013

A:

We offer all of the Palace Resorts, this deal in particular is for Moon Palace. If you're interested in the others you can call us at 1-800-603-3178 for more info.

Jenny P.  from  Merchant  replied on  May 7, 2013

A:

Why of course you do! It just keeps getting better :) Moon Palace has exchange with: Sun Palace, Beach Palace, Playacar Palace and Cozumel Palace! So go and enjoy other areas for the day for free!

Jenny P.  from  Merchant  replied on  May 7, 2013

Q:

How can this be for one person when the fine print states you can only use one groupon per visit? It also comes with 2 tickets to cirque and $1500 resort credit...so if its individual and I purchase two groupons I now get 4 tickets and $3000 resort credt? Additionally if it is priced per person, why is there a $789 fee to travel solo...wouldn't a person who only purchases one groupon.... priced per person... obviously be travelling solo then?! It would be nice to have your deal written more accurately if you're going to have such conflicting fine print.

Anne D.  asked on  May 7, 2013

A:

This is per person based on buying two. The $1500 resort credit is per room along with the two tickets. I'm sorry about the fine print as I don't write it but I will make sure Groupon is aware with the conflicting text. I'm sorry. Please feel free to call our agents at 1-800-603-3178.

Jenny P.  from  Merchant  replied on  May 7, 2013

Q:

Are you able to swim in the ocean at this resort? Some of the reviews I've read claim that you cannot because there is overgrown seaweed. I was under the impression all beaches in Cancun were swimmable unlike Cabo San Lucas.

Corinne C.  asked on  May 7, 2013

A:

I have been here and you can swim in the beach! I mean I guess every ocean can have a rough day but I have never had a problem. The water is crystal blue and swimmable!

Jenny P.  from  Merchant  replied on  May 7, 2013

Q:

Please tell me if there is snorkling available in this package.

Patti M.  asked on  May 7, 2013

A:

Yes they have snorkeling on the beach :)

Jenny P.  from  Merchant  replied on  May 7, 2013

Q:

Do the amenities include kayaking, windsurfing, and snorkeling? Most resorts in the Caribbean have this but it is not listed on the moon palace site.

Jessica X.  asked on  May 7, 2013

A:

Of course :)

Jenny P.  from  Merchant  replied on  May 7, 2013

Q:

Good afternoon. I have 2 questions. I have a family of 5. 3 kids and my wife. What are the additional fees for an 11 years old, 8 year old and 5 year old? Do you all offer this deal flying out of Baltimore-BWI airport? Thanks.

Chris M.  asked on  May 7, 2013

A:

They do not allow 5 people in this room but we do have a family room we can price for you. Please call our agents 1-800-603-3178.

Jenny P.  from  Merchant  replied on  May 7, 2013

Q:

Are there any blackout dates?

N C.  asked on  May 7, 2013

A:

We do have some dates that are not available. If you need a specific date I would call our office first to make sure it is available. 1-800-603-3178.

Jenny P.  from  Merchant  replied on  May 7, 2013

Q:

My husband and I are considering purchasing this. We'd like to take our 20 month old with us. We wouldn't need to pay any extra for her, correct? Also, does the hotel provide cribs?

Katy H.  asked on  May 7, 2013

A:

You will only need to pay an infant tax on the airline. It is normally a very small fee. Of course the child would not have a seat unless you purchased it. No problem on getting you a crib :)

Jenny P.  from  Merchant  replied on  May 7, 2013

Q:

Are you sure this price is for one person? I can book the exact same package leaving from anywhere in the US for a cheaper price for two adults! This can't be a per person price....other travel sites have this package for $1300 for two people. Are you certain this is a per person price?!

Rob K.  asked on  May 7, 2013

A:

This price is per person with airfare! There is no way you are finding this anywhere else cheaper. Make sure you are checking airfare + 5 nights resort stay at the Moon Palace! I will guarantee you will not find this anywhere cheaper. If you have any other questions please feel free to call 1-800-603-3178

Jenny P.  from  Merchant  replied on  May 7, 2013

51 - 60 of 107 questions