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Krystal Cancun - Cancún, Mexico

Three-, Four-, or Five Night All-Inclusive Stay at Krystal Cancun in Cancun, Mexico

The Fine Print

  • Must book by 5/24/13 or promotional value expires
  • Valid for travel 4/8/13-6/30/13 or 7/1/13-8/18/13
  • Not valid 5/19-5/27
  • Limit 2 per person, may buy 1 additional as a gift
  • Limit 2 per visit
  • Reservation required; subject to availability
  • All cancellations subject to fee of 10% Groupon price; 15-day notice or fee of applicable two-night's stay up to Groupon price; 3-day notice or fee up to Groupon price
  • Must be 18 or older to check in
  • Credit card required at booking and check-in
  • Not valid with reward points
  • Must use promotional value in 1 visit
  • See the rules that apply to all deals.

Questions and Answers 109 questions

Commonly Asked Questions

Q:

We r going to travel with 2 kids ages 10 and 7 can we purchase the package

raheela b.  asked on  Mar 26, 2013

A:

Hello, of course you can get it, and pay 35 USD per each child per day and the amount could be paid directly at the Hotel

Alicia C.  from  Merchant  replied on  Mar 26, 2013

Q:

What airport is closest to this Hotel?

Keith R.  asked on  Mar 26, 2013

A:

Cancun International Airport, about 20 mins away the hotel

Krystal Cancun  from  Merchant  replied on  Mar 26, 2013

Q:

Is tax included in the price?

Catherine P.  asked on  Mar 26, 2013

A:

Yes, it is

Alicia C.  from  Merchant  replied on  Mar 26, 2013

Q:

Is this price for 2 people?

Shelley H.  asked on  Mar 26, 2013

A:

yes Shelley, It is

Alicia C.  from  Merchant  replied on  Mar 26, 2013

Q:

would this deal work for a family of 5? (2 adults and 3 children all 10 and under) If yes, what is the cost for 5 nights traveling before June 30th?

Jessica A.  asked on  Mar 26, 2013

A:

You have buy a cupon for 2 adults and directly to the hotel have to pay the 3 children the cost is $ 35 dollars per childe per night.

Alicia C.  from  Merchant  replied on  Mar 26, 2013

Q:

What TiMe IS Check In? What Time Is Check Out?

Jasminw M.  asked on  Mar 27, 2013

A:

hte check in time is at 03:00 pm and the Check Out is since 12:00 pm to 01:00pm

Alicia C.  from  Merchant  replied on  Mar 27, 2013

Q:

Do you have availability for two adults, one room, king bed, from Thursday 16th- Sunday 19th for option 1?

Alston k.  asked on  Mar 27, 2013

A:

Be sure to contact them directly at amorales@krystal-hotels.com for specific availability inquiries. If you are unable to reserve the dates you need after you've purchased your Groupon, you'll be covered by the Groupon Booking Guarantee.

John  from  Groupon  replied on  Mar 27, 2013

Q:

hello, do you have a shuttle that can pick us up from SJU airport? If not, how much is cab from airport?

resham d.  asked on  Mar 27, 2013

A:

No, Resham we don't have this service you have to take a taxi in the aiport the cost is aproximality $20 dlls per person

Alicia C.  from  Merchant  replied on  Mar 27, 2013

Q:

Does this getaway include or not include airfare. I don't see it addressed.

Gloria L.  asked on  Mar 27, 2013

A:

No, the airfare is not included

Krystal Cancun  from  Merchant  replied on  Mar 28, 2013

Q:

How much is it to upgrade to Krystal club?

Alisha F.  asked on  Mar 29, 2013

A:

Hi Alisha, the up grade cost is $35 usd per night

Krystal Cancun  from  Merchant  replied on  Mar 29, 2013

More Questions and Answers

Q:

Do you have to present the credit card you made the purchase with when checking in or can it be a different credit card?

Sarah S.  asked on  Apr 8, 2013

A:

You'll be fine checking in with an alternate credit card.

John  from  Groupon  replied on  Apr 9, 2013

Q:

Can you recommend any airline that would still make it a good deal? Otherwise it is cheaper going directly through their website. Please advise.

stewart r.  asked on  Apr 6, 2013

A:

The resort is about 15 miles from Cancún International Airport. Booking flights and airline choice is completely at the customer's discretion.

Joseph G.  from  Groupon  replied on  Apr 8, 2013

Q:

Availability for ocean view room starting April 26, 27, 28, 29?

Lydia H.  asked on  Apr 8, 2013

A:

Hi Lydia, for now we have availability those days.

Krystal Cancun  from  Merchant  replied on  Apr 8, 2013

Q:

Hi I am looking to travel on July 2 to July 7th. what is the availability of the hotel. If i am not able to get these dates, i wouldn't be able to travel. So , whats the groupon travel policy in case i am not able to use the voucher ? thanks

vikram  asked on  Apr 8, 2013

A:

Hi, for now we have availability those days

Krystal Cancun  from  Merchant  replied on  Apr 8, 2013

Q:

what is the price for 5, two adults and 3 children ages 14, 14 and 16

sandro s.  asked on  Apr 8, 2013

A:

Hi Sandro, the cost of the groupon depends on the number of nights and date of travel. You can see all the options in the display of the promotion. In your case you need 2 rooms, so you need to purchase 2 groupons, and pay 1 extra pax, $85 usd per night, at the hotel

Krystal Cancun  from  Merchant  replied on  Apr 8, 2013

Q:

Is there wifi in the room in this deal ?

Tanya N.  asked on  Apr 8, 2013

A:

Hi Tanya, wifi is with no cost

Krystal Cancun  from  Merchant  replied on  Apr 8, 2013

Q:

Wondering if you have wedding service dept in the hotel. If so, please email me their email address and their phone number please

Gina S.  asked on  Apr 7, 2013

A:

Hi Gina,yes we have a wedding department. You can contact them calling to the hotel 52 (998) 8489800 ext 817 or send an email amolina@krystal-hotels.com

Krystal Cancun  from  Merchant  replied on  Apr 8, 2013

Q:

Hi, is there a wedding department in your hotel. If so, please post their phone number and their email address

Moheib S.  asked on  Apr 8, 2013

A:

Hi Moheib,yes we have a wedding department. You can contact them calling to the hotel 52 (998) 8489800 ext 817 or send an email amolina@krystal-hotels.com

Krystal Cancun  from  Merchant  replied on  Apr 8, 2013

Q:

is this groupon fee per person, or for 2?

zhaco s.  asked on  Apr 6, 2013

A:

Hi Zhaco, the offer is for two people

Krystal Cancun  from  Merchant  replied on  Apr 6, 2013

Q:

Is there a shuttle from the airport to the resort?

Melody M.  asked on  Apr 6, 2013

A:

Hi Melody, we do not have shuttle service, however there are many taxi companies at airport

Krystal Cancun  from  Merchant  replied on  Apr 6, 2013

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