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Na Balam Beach Hotel - Isla Mujeres, Mexico

Three- or Four-Night Stay with Daily Breakfast at Hotel Na Balam on Isla Mujeres, Mexico

The Fine Print

  • Book by 6/21/13 or promotional value expires
  • Valid for travel 5/1/13-6/30/13 and 9/1/13-11/15/13 or 7/1/13-8/31/13 based on option bought
  • Valid only for room type bought
  • Limit 3 per person, may buy 3 additional as gifts
  • Limit 3 per visit
  • Reservation required, subject to availability
  • All cancellations subject to fee of applicable 1-night stay
  • 30-day cancellation notice required or fee up to Groupon price applies
  • Must be 18 or older to check in
  • Credit card required at check in
  • Not valid with rewards points
  • All resort fees are included
  • 14% tax not included

Questions and Answers 68 questions

Commonly Asked Questions

Q:

What is the closest airport?

J F.  asked on  Apr 23, 2013

A:

Cancun International Airport. Once there it's a quick cab ride (20 mins) to the ferry dock in Cancun's Hotel Zone and a 20 min boat ride to Isla Mujeres, the hotel is in walking distance from the ferry dock in Isla.

Bistro o.  from  Merchant  replied on  Apr 23, 2013

Q:

If I purchase this Groupon for the end of June, first week in July (we are considering a 12 night stay), is it possible to upgrade to a one bedroom suite, and if so, what would the addition cost be?

Nancy B.  asked on  Apr 23, 2013

A:

Room upgrades: Upgrade from a deluxe beach-view room to a junior suite ($120 for three nights; $160 for four nights) or to an ocean-view suite with a plunge pool ($180 for three nights; $200 for four nights) You can also add and all inclusive supplement for $75USD per person, per night, all meals, all non and alcoholic beverages.

Bistro o.  from  Merchant  replied on  Apr 23, 2013

Q:

How much would it be for one adult, one child 12 years old, and another child 14 years old?

Alison D.  asked on  Apr 23, 2013

A:

Package rates are set for one or two adults plus up to 2 12 and under children free, so it would be the same rate as seen in the offer, no extra charges or anything. Follow this link for all the options http://www.groupon.com/deals/ga-na-balam-yoga-oriented-hotel/options

Bistro o.  from  Merchant  replied on  Apr 23, 2013

Q:

Is there an option for a single child older than 12? What would the additional cost for that be?

Joan M.  asked on  Apr 23, 2013

A:

Adding occupants above standard: not allowed in deluxe poolside rooms; $45 per night for each additional occupant 13 or older in deluxe ocean-view rooms

Bistro o.  from  Merchant  replied on  Apr 23, 2013

Q:

Does this deal include airfare?

norma m.  asked on  Apr 24, 2013

A:

Rates include accommodations and breakfast only.

Bistro o.  from  Merchant  replied on  Apr 24, 2013

Q:

Is the package price per person ? I am booking for one adult and 2 children under 12

Maryann B.  asked on  Apr 25, 2013

A:

Package rates are set for one or two adults plus up to 2 12 and under children free, so it would be the same rate as seen in the offer, no extra charges or anything. Follow this link for all the options http://www.groupon.com/deals/ga-na-balam-yoga-oriented-hotel/options

Bistro o.  from  Merchant  replied on  Apr 25, 2013

Q:

What is the cost for lunch and dinner since its not included

crystal  asked on  May 1, 2013

A:

You can also purchase upon check in the all inclusive option for $75USD per person, per night. Meals range from 10USD (breakfast main course), $17-25 Lunch, $35-55 Dinner plus beverages per person.

Bistro o.  from  Merchant  replied on  May 1, 2013

More Questions and Answers

Q:

hello. do you have deluxe ocean front room available from june 3rd through june 6th?

Tatiana  asked on  May 10, 2013

A:

Deluxe Ocean View is available for those dates.

Bistro o.  from  Merchant  replied on  May 10, 2013

Q:

I need specific dates, how do i know if hotel has availability for those dates before i buy vouchers ?

Tatiana  asked on  May 10, 2013

A:

At the moment, only the period between July 15th and August 2nd is closed out.

Bistro o.  from  Merchant  replied on  May 10, 2013

Q:

Is their availability August 10-16 for the Deluxe Ocean room?

Chris M.  asked on  May 9, 2013

A:

Yes there is.

Bistro o.  from  Merchant  replied on  May 9, 2013

Q:

What weekends do you still have available for the deal? Also, are yoga classes included?

Allison T.  asked on  May 8, 2013

A:

Basically all weekends, except those between July 15th and August 2nd. Yoga classes are extra, $12USD.

Bistro o.  from  Merchant  replied on  May 9, 2013

Q:

is there cell phone seivice to the ststes

charles b.  asked on  May 7, 2013

A:

Not sure what you mean; is it to the US? if so, do you mean if you have a US cell phone, can you make and receive calls, is so, yes.

Bistro o.  from  Merchant  replied on  May 7, 2013

Q:

is this resort on the beach or do you have to walk to a beach

charles b.  asked on  May 7, 2013

A:

We're right on the beach, actually the best beach on Isla Mujeres' and one of the best in all of Mexico.

Bistro o.  from  Merchant  replied on  May 7, 2013

Q:

Hi, this is my first trip mexico I would like to know if their is a picture of the 269 package.Is it a decent place to stay in? and if we can take the bus from cancun airport? If so, how much is it and how much is the ferry dock to the room ? Thank you!

Hazrat H.  asked on  May 5, 2013

A:

Hello, unfortunately we do not have a picture available, but i is a nice, spacious room, in a quiet area near the pool and outdoor whirlpool. Taking the bus would be a long journey that would require taxi cabs as well as you would have to take the bus into Cancun downtown, then cab or another bus to the docks in the hotel zone and finally the boat to the Island. I would recommend buying the $85USD per person round trip transportation that we offer . Hassle free definitely. You can make arrangements for this at nabalam@nabalam.com

Bistro o.  from  Merchant  replied on  May 6, 2013

Q:

Is the beach view room the same as poolside room?

Hazrat H.  asked on  May 6, 2013

A:

They are similar in size, very spacious, abut 600 sq ft. They vary in the details, the pool side rooms are in the gardens, very peaceful, all in white, some have thatched roofs. The beach rooms are a bit more colorful, the hammock hangs inside instead of outside like in the pool rooms. At the end of the day, nothing beats being close to the beach, the views, the sounds, just great.

Bistro o.  from  Merchant  replied on  May 6, 2013

Q:

Do you have availability for 1 or 2 rooms from June 18 - June 24?

Dana M.  asked on  May 5, 2013

A:

Since availability changes frequently, please call the hotel directly for the most up-to-date answer. We cannot guarantee that your desired date will be available before you purchase the Groupon and book your reservation. However, If you aren't able to book the stay you want after purchasing, you'll be covered by our Booking Guarantee carried by all Groupon Getaways. For more information, email us at support@groupon.com.

Megan G.  from  Groupon  replied on  May 6, 2013

Q:

I have a reservation pending and the hotel wants me to email my groupon. I am having trouble performing this task. Can I just email them my groupon code # or can I fax the form to them?

Libya P.  asked on  May 5, 2013

A:

You should be able to e-mail them your Groupon number. If you need further assistance, please contact our customer support directly at 877-788-7858 M-F 9am-5pm CST.

Megan G.  from  Groupon  replied on  May 6, 2013

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