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Paradisus Playa del Carmen La Esmeralda - Playa del Carmen

4- or 7-Night All-Inclusive Stay for 2 with Drinks, Food, and More at Paradisus Playa del Carmen La Esmerelda in Mexico

The Fine Print

  • Must book by 6/7/13 or promotional value expires
  • Must complete travel by 12/22/13
  • Limit 2 per person, may buy 2 additional as gifts
  • Limit 2 per visit
  • Valid only for option purchased
  • Reservation required, subject to availability
  • Must cancel by 6pm day of arrival or fee of applicable one-night's stay up to the amount paid for Groupon applies
  • Must be 18 or older to check in
  • Not valid with reward points
  • Must use promotional value in 1 visit
  • All resort taxes and fees are included

Questions and Answers 58 questions

Commonly Asked Questions

Q:

For the upgrade to LUXURY SWIM UP SUITE is it $30 per person or per room? Thanks!

Alisha F.  asked on  Apr 16, 2013

A:

The upgrade fee is per room per night.

Megan G.  from  Groupon  replied on  Apr 16, 2013

More Questions and Answers

Q:

I want to buy for 2 adults, and a 4 year old... how much for children 4 years old? Also, is airfare included?

Jessica D.  asked on  Apr 22, 2013

A:

There is no additional fee for 2 adults and 2 kids 12 or younger.

Megan G.  from  Groupon  replied on  Apr 24, 2013

Q:

Is this deal valid for stay in end of April?

SB  asked on  Apr 22, 2013

A:

Yes, you must complete travel by 12/22/13.

Megan G.  from  Groupon  replied on  Apr 24, 2013

Q:

What is the order of buying this Groupon and booking reservation dates? Do I purchase the Groupon and then book the dates with a promotional code???

Anne-Marie L.  asked on  Apr 22, 2013

A:

Since availability changes frequently, please call the hotel directly for the most up-to-date answer. We cannot guarantee that your desired date will be available before you purchase the Groupon and book your reservation. However, If you aren't able to book the stay you want after purchasing, you'll be covered by our Booking Guarantee carried by all Groupon Getaways. For more information, email us at support@groupon.com.

Megan G.  from  Groupon  replied on  Apr 22, 2013

Q:

I am looking to book the Paradisus Playa del Carmen La Esmerelda in Mexico trip. Groupon on my iPhone says there is 3 days 3:33 left to purchase, but then when I bring Groupon up on my computer it says only 1 day 3:33 left to buy. Confused . . .

Anne-Marie L.  asked on  Apr 22, 2013

A:

There are 2 days left to purchase this deal.

Megan G.  from  Groupon  replied on  Apr 22, 2013

Q:

i bought this deal for 7 nights ... having trouble getting an affordable flight ... what is the cut off for returning this deal to groupon

Amanda L.  asked on  Apr 21, 2013

A:

You can read more about our Getaways booking return policy here, under the "What happens if I need to cancel my Getaways Booking?" section.

Megan G.  from  Groupon  replied on  Apr 22, 2013

Q:

We are a Family of 5 2(adults) 3 boys ages (17),(15),(14) how would we go about booking for August?

Ana W.  asked on  Apr 21, 2013

A:

You have a group of 5 adults. You would need to purchase 2 Groupons. When you print/ pull up your Groupon, it will list the proper redemption instructions on it.

Megan G.  from  Groupon  replied on  Apr 22, 2013

Q:

Hello , where do I go to book this getaway? Can you indicate the website? Once booked and if i need to cancel, can I rebook to a different date as long as its within the time frame before dec 2013? thanks

dianna t.  asked on  Apr 21, 2013

A:

When you print/ pull up your Groupon, it will list the proper redemption instructions on it. You can read more about our Getaways booking return policy here, under the "What happens if I need to cancel my Getaways Booking?" section.

Megan G.  from  Groupon  replied on  Apr 22, 2013

Q:

if I am traveling from the US do I need a passport

Sandra R.  asked on  Apr 20, 2013

A:

A passport is required for all travel outside the U.S.

Allison J.  from  Self  replied on  Apr 20, 2013

Q:

what airport would be the best tof ly into..

Sandra R.  asked on  Apr 20, 2013

A:

The resort is 53 km from Cancun International Airport (CUN).

Allison J.  from  Self  replied on  Apr 20, 2013

Q:

What if I bought this groupon and the hotel didn't have availablity ... would i recieve a full refund to the credit card I used to purchase?

Amanda L.  asked on  Apr 20, 2013

A:

Since availability changes frequently, please call the hotel directly for the most up-to-date answer. We cannot guarantee that your desired date will be available before you purchase the Groupon and book your reservation. However, If you aren't able to book the stay you want after purchasing, you'll be covered by our Booking Guarantee carried by all Groupon Getaways. For more information, email us at support@groupon.com.

Allison J.  from  Self  replied on  Apr 20, 2013

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