Return to the deal

Sanctuary Hotel New York - New York City

Stay at Sanctuary Hotel New York in New York City

The Fine Print

  • No-shows will be charged total Groupon rate, no refunds, rescheduling, or rebooking allowed
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • Valid only for night(s) purchased
  • 48hr cancellation notice required prior to check-in or reservation is non-refundable
  • Must be 21+ to check in
  • Cc required at check-in
  • Guests must notify hotel after reservation to book additional occupants
  • 14.75% + $3.50/night occupancy tax added at purchase
  • $75/day incidental fee required ($300 max)-no charge will be processed if no incidentals occur
  • See the rules that apply to all deals.

Questions and Answers 31 questions

Q:

I want two rooms--should I buy two groupings for this offer.

marcia c.  asked on  Jan 10, 2013

A:

Yes, you'll need to purchase a Groupon for each room.

John  from  Groupon  replied on  Jan 11, 2013

Q:

I am a mom with 2 kids and I want to book the queen suite that has only one bed. will i be charged extra? and will they permit us to do this?

Rochelle N.  asked on  Jan 10, 2013

A:

You'll be unable to exceed their maximum occupancy for any room. This information is available in the "Fine Print & Details" section of the deal page. To find this, click the "Fine Print and Details" tab, just under the photo. This section will include restrictions and additional information you'll need for your Groupon.

John  from  Groupon  replied on  Jan 11, 2013

Q:

I am 19 and interested In purchasing this deal but just wanted to make sure, how old do you have to be to check in?

Stephanie H.  asked on  Jan 8, 2013

A:

Unfortunately you must be over 21 to check into this hotel.

Marty S.  from  Self  replied on  Jan 10, 2013

Q:

Hi my name is Brittany and my family and I wanted to stay in here but for 7 nights. Is there a 1 night maximum? I also noticed that you only have a 1 king size and 1 bed size available but in the picture it showed a 2 queen size bedroom. Would we be able to switch to that one? Thanks!

Brittany H.  asked on  Jan 7, 2013

A:

No, there is no night maximum for this deal. This Groupon is valid only for the Superior Queen and Deluxe King rooms.

Marty S.  from  Self  replied on  Jan 10, 2013

Q:

Would I be able to book Feb 15 to Feb 18??? Thank you!

Marta C.  asked on  Jan 7, 2013

A:

You can check availability on the calendar on the left side of the deal page.

Marty S.  from  Self  replied on  Jan 10, 2013

Q:

Is it possible to get this same deal but get two queen beds instead?

Lysa S.  asked on  Jan 5, 2013

A:

I'm sorry, the Groupons are only good for the value and services offered and cannot be altered or substituted in anyway.

Allison J.  from  Self  replied on  Jan 6, 2013

Q:

Do you have any deals for NY City for April 11-14 ,2013 ?

Irene P.  asked on  Jan 3, 2013

A:

This deal is only valid through March, but be sure to check Getaways regularly, as we often feature deals in New York City.

Benjamin V.  from  Groupon  replied on  Jan 4, 2013

Q:

I booked this deal for January 20th, by booking is my reservation set or do I still need to call the hotel to book for that night?

Nicole S.  asked on  Jan 4, 2013

A:

We recommend calling the hotel to confirm your stay, though please wait a day to let your booking process.

Benjamin V.  from  Groupon  replied on  Jan 4, 2013

Q:

Hello, I bought a Deluxe King Room for January 19th. Does it matter what time I check-in that day?

Vincent P.  asked on  Jan 2, 2013

A:

Check in is at 3 pm.

Benjamin V.  from  Groupon  replied on  Jan 3, 2013

Q:

Is the incidental fee put in hold during groupon checkout or check in at hotel

Sonny C.  asked on  Jan 2, 2013

A:

The fee is put in at check in at the hotel.

Benjamin V.  from  Groupon  replied on  Jan 2, 2013

1 - 10 of 31 questions