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The Buena Vista Palace Hotel & Spa - Greater Orlando, FL

Stay with Daily Resort Fee at The Buena Vista Palace Hotel & Spa in Lake Buena Vista, FL

The Fine Print

  • No-shows will be charged total Groupon rate, no refunds, rescheduling, or rebooking allowed
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check in
  • 96 hour cancellation notice required prior to check-in or reservation is non-refundable
  • Must be 21 or older to check in
  • Credit card required at check-in
  • 12.5% tax added at purchase
  • Bedding type is subject to availability
  • See the rules that apply to all deals.

Questions and Answers 47 questions

Commonly Asked Questions

Q:

Im trying to book Dec 21st to Dec 25. I can select the check-in dat of Dec 21st but Dec25th(checkout), I cannot select(it is grayed out). Please advise.

zorawar  asked on  Dec 14, 2012

A:

You can view all availability on the calendar just above the green "Book!' button on the deal page. Dates in gray will not be available.

John  from  Groupon  replied on  Dec 18, 2012

More Questions and Answers

Q:

Do all the rooms have pedastel sinks or do some have vanities? The reason I ask is with a pedastel there is no place to put all your toiletries.

norman w.  asked on  Dec 25, 2012

A:

Hi Norman
I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Kelsey W.  from  Groupon  replied on  Dec 31, 2012

Q:

i have never bought a groupon getaway before and i am a little confused about the cancellation. if i cancel more then 96 hours prior, do i get a refund back on my credit card for the full amount or do i get some kind of a groupon voucher?

Lisa W.  asked on  Dec 20, 2012

A:

All reservations for this deal must be canceled 96 hours prior to your scheduled check-in date. If you cancel with less than 96 hours notice, you will not be able to refund this deal.

Amy S.  from  Self  replied on  Dec 21, 2012

Q:

trying to purchase a few days here and it wont load the calender....i have been waiting an hour? what can i do so i dont miss out on this deal?

stephanie p.  asked on  Dec 19, 2012

A:

Please try using a different Internet browser.

Amy S.  from  Self  replied on  Dec 19, 2012

Q:

If I book a night at, for example $104, but for some reason later cannot stay that night, (perhaps due to illness) can I rebook for another night? Would I then have to pay the non-groupon rate?

Mary L.  asked on  Dec 18, 2012

A:

After your purchase you'll be able to cancel your reservation as long as you do so at least 96 hours prior to your check-in time. Once canceled your reservation can not be rescheduled.

Amy S.  from  Self  replied on  Dec 19, 2012

Q:

How does this accommodate a family of 5? We have 3 children (10, 14 & 16)?

Tara W.  asked on  Dec 18, 2012

A:

The maximum room occupancy is 4.

Amy S.  from  Self  replied on  Dec 19, 2012

Q:

How far are you from the Orlando Airport?

Pamela G.  asked on  Dec 18, 2012

A:

Hi Pamela, about 18 miles from Orlando International Airport

Lisa S.  from  Self  replied on  Dec 19, 2012

Q:

I noticed the cost of the room is $80.00 PLUS resort fee. How much is the resort fee? I would like to know the full price for what I am buying.

Martin E.  asked on  Dec 18, 2012

A:

Hi Martin, the Groupon price includes the daily resort fee. So, you would only pay the $80. Hope this helps!

Lisa S.  from  Self  replied on  Dec 19, 2012

Q:

I want to book 3/14-3/18. Are these dates available?

Thainisa  asked on  Dec 19, 2012

A:

Hi Thainisa- Yes! 3/14-3/18 are available. Use the calendar on the page to choose the dates you are looking to stay at the resort and click the big green BOOK button to purchase your stay. The Groupon price includes the daily resort fee as well! Thank you!

Lisa S.  from  Self  replied on  Dec 19, 2012

Q:

Hi , We have 2 adults and 3 kids 6,4,2 could we stay in one room? Or is there a sep area like a balcony where we can have a nice glass of wine while they sleep? or how much are suites? Thanks Nicky

Nicole F.  asked on  Dec 13, 2012

A:

Your Groupon will only be valid for their Water View Room. Maximum occupancy for the Groupon room is 4, you'll be unable to exceed this maximum. Room upgrades will not be available. This information is available in the "Fine Print & Details" section of the deal page. To find this, click the "Fine Print and Details" tab, just under the photo. This section will include restrictions and additional information you'll need for your Groupon.

John  from  Groupon  replied on  Dec 18, 2012

Q:

Im trying to book Dec 21st to Dec 25. I can select the check-in dat of Dec 21st but Dec25th(checkout), I cannot select(it is grayed out). Please advise.

zorawar  asked on  Dec 14, 2012

A:

You can view all availability on the calendar just above the green "Book!' button on the deal page. Dates in gray will not be available.

John  from  Groupon  replied on  Dec 18, 2012

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