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The DoubleTree by Hilton Hotel Metropolitan – New York City - New York City

Stay with Welcome Drinks at The DoubleTree by Hilton Hotel Metropolitan – New York City in Manhattan

The Fine Print

  • Valid only for night(s) bought
  • 48-hour cancellation required prior to check-in or reservation is non-refundable
  • No-shows charged total Groupon rate, no refunds/rescheduling/rebooking
  • No Groupon refunds after check in
  • Traveler name must match ID at time of check-in
  • Must provide full name on purchase, to be provided to merchant
  • Must be 18+ to check in, 21+ to consume alcohol
  • Not valid with Hilton Honors points
  • Must use promo value in 1 visit
  • Guests must notify hotel after reservation to book additional occupants
  • 14.75% tax and daily $3.50 occupancy tax added at purchase
  • See the rules that apply to all deals.

Questions and Answers 66 questions

Commonly Asked Questions

Q:

How much to park my car per night?

Ira .  asked on  Dec 31, 2012

A:

Lot parking is available for an additional $43 per day; valet parking available for an additional $55 per day (no in/out privileges included with either). Additional $15 per day fee for oversized vehicles.

Kelsey W.  from  Groupon  replied on  Jan 1, 2013

Q:

Would I be able to reserve a room at this rate for a day- to celebrate an anniversary (instead of spending the night)? If so, what time would check-in and check-out be?

Sarah N.  asked on  Jan 3, 2013

A:

Check in is at 3 p.m. and check out is at noon. You can view all availability on the calendar just above the green "Book!' button on the deal page. Dates in gray will not be available.

Amy S.  from  Self  replied on  Jan 4, 2013

Q:

Once I book a particular date, can I change it as long as the new date is still available & it's before March 31st?

DONNA T.  asked on  Jan 3, 2013

A:

After your purchase you'll be able to cancel your reservation as long as you do so at least 48 hours prior to your check-in time. Once canceled your reservation cannot be rescheduled.

Amy S.  from  Self  replied on  Jan 4, 2013

Q:

If I need to cancel my trip w/in the 48 hours notice stated due to illness or another reason, will my money be refunded?

Laurie R.  asked on  Jan 3, 2013

A:

That is correct. All reservations for this deal must be canceled 48 hours prior to your scheduled check-in date.

Amy S.  from  Self  replied on  Jan 4, 2013

Q:

Hi. If I make a reservation for a specifc date and need to change it, can I do so? As long as it is within the same groupon dates etc? Will there be a reservation change fee or anything? Please let me know as I would like to take advantage of this deal :)

DONNA T.  asked on  Jan 4, 2013

A:

Unfortunately, we are unable to modify your Groupon Getaways Booking after the reservation has been completed; however, the merchant may be able to work with you to make the requested change if you contact them directly. Please be advised that we cannot guarantee the merchant will be able to accommodate your request due to availability or other circumstantial conditions.

Amy S.  from  Self  replied on  Jan 4, 2013

More Questions and Answers

Q:

I'm trying to book for Feb 9th and the price goes up from $109 to $159+taxes...Why is that?

Jonanht I.  asked on  Jan 13, 2013

A:

Sorry for the confusion. This deal is available from $109 a night at the lowest. Not all nights will show this price, as some dates will sell out and other nights are more expensive. You can preview the price of any night by hovering your mouse over the date.

John  from  Groupon  replied on  Jan 15, 2013

Q:

I would like to book two room for 2/1/13 check out 2/2/13 for a double bedded room. It seem that there is no available room. Please let me know if you have availability.

Delta Y.  asked on  Jan 13, 2013

A:

You can view all availability on the calendar just above the green "Book!' button on the deal page. Dates in gray will not be available.

John  from  Groupon  replied on  Jan 15, 2013

Q:

Is the reservation pre-paid in full on a credit card or is the credit card charged the full amount when we arrive? Also, can I book more than one room?

Michelle B.  asked on  Jan 11, 2013

A:

You'll be able to book as many rooms as you need. Charges will be applied as soon as you complete your purchase with Groupon.

John  from  Groupon  replied on  Jan 11, 2013

Q:

If I cancel my reservation within 48 hours and get a "refund" is my credit card refunded?

Julia  asked on  Jan 10, 2013

A:

After you purchase you'll be able to cancel your reservation for a refund to your credit card as long as you do so at least 48 hours prior to your check-in time. Once canceled your reservation can not be rescheduled.

John  from  Groupon  replied on  Jan 11, 2013

Q:

If I book room through this website, Do I need to also call the hotel to book? Or does groupon automatically do that for me?

Sara B.  asked on  Jan 11, 2013

A:

Hello Sara! Groupon does that for you! You just book through us and we handle the rest.

Brian S.  from  Self  replied on  Jan 11, 2013

Q:

I am attempted to book for March 1st - March 5th. Are the double rooms available for those dates?

Janet A.  asked on  Jan 10, 2013

A:

Hello Janet! Due to the great response to this deal we are working with the hotel to add some more inventory. We hope to have this updated and ready for your purchase by tomorrow. Please hang in there with us as we work to add more rooms.

Brian S.  from  Self  replied on  Jan 10, 2013

A:

It seems like I can just make a purchase for March 1st - 3rd and the do March 4th-5th. Is that possible because as of this morning I am still unable to book March 1st -5th?

Janet A.  from  Self  replied on  Jan 11, 2013

Q:

Wondering do you know how far Penn Station is from the hotel? Also, can you email their phone number or post here?

Michelle D.  asked on  Jan 10, 2013

A:

Hello Michelle! The hotel is about 1.7 miles from Penn Station. It would be a 10 minute taxi ride or about a 30 minute walk depending on traffic and your pace. The main phone number for the hotel is (212) 752-7000.

Brian S.  from  Self  replied on  Jan 10, 2013

Q:

Hi there, My wife is wondering if your rooms has a hair dryer -- what other amenities do the rooms have -- coffee pots, ironing boards, etc.

William F H.  asked on  Jan 10, 2013

A:

Hello William! The rooms at the hotel do offer hair dryers. They also offer the following amenities as listed on their website: air conditioning, clock radio w/ MP3 connection, ergonomic desk chair, LCD Flat Panel TV, Non-Smoking, Sweet Dreams Sleep Experience, TV - 37 Inch Flat Panel HD, Video Games featured on TV, Alarms - Audible, Hairdryer, High Speed Internet Access (including in your groupon getaway), Iron, Iron/Ironing Board, PrinterOn Remote Printing.

Brian S.  from  Self  replied on  Jan 10, 2013

Q:

Is the internet complimentary upon check in? Is it password protected, and if so do they give you the password when you check in with your groupon? Thanks!

Kaitlyn N.  asked on  Jan 10, 2013

A:

That is correct Kaitlyn! The internet comes with the package and you will receive the password and login instructions when you arrive at the hotel.

Brian S.  from  Self  replied on  Jan 10, 2013

Q:

Is this hotel pet friendly?

raymond l.  asked on  Jan 8, 2013

A:

Hello Raymond! The hotels pet friendly and there is a pet fee of $100. If the animal is a service animal there is no fee.

Brian S.  from  Self  replied on  Jan 9, 2013

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