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Hotel in Chicago’s Loop - Chicago

Stay for Two with Daily Breakfast at The Silversmith Hotel & Suites in Chicago

The Fine Print

Questions and Answers 81 questions

Q:

I see that the deal starts 12/30/12 I wanted to book a room for 12/31/12 however it is showing that the first day available is January 1st. Hy is this?

Maggie R.  asked on  Dec 29, 2012

A:

We are sold out on 12/31, the offer is not valid.

Michael V.  from  Merchant  replied on  Dec 31, 2012

Q:

Can I store my luggage the day I am flying out of the city at the hotel? If so, is it a complimentary service? Thank you in advance.

Amanda J.  asked on  Dec 29, 2012

A:

Yes, you can store until you have to leave for the airport. It is complimentary.

Michael V.  from  Merchant  replied on  Dec 31, 2012

Q:

how do I cancel this reservation ? who do I call ?

a a.  asked on  Dec 29, 2012

A:

You cancel with the hotel direct. 312-372-7696

Michael V.  from  Merchant  replied on  Dec 31, 2012

Q:

Hi, Does any of your rooms in this deal have a jacuzzi or a hot tub? Is there a pool available in the hotel?

Samah O.  asked on  Dec 28, 2012

A:

We have suites that have jucuzzi's, no there is not a pool at the hotel sorry!

Michael V.  from  Merchant  replied on  Dec 29, 2012

Q:

Can this I use this deal for Dec. 29th, 2012? Or does it only start after 1/1/13?

Alice K.  asked on  Dec 28, 2012

A:

12-30-12 is the first day

Michael V.  from  Merchant  replied on  Dec 29, 2012

Q:

If we booked a King Suite, could we have our 9, 11 and 14 year old granddaughters sleep in the King bed, grandparents on sleeper sofa and get a rollaway for our 9 yearold grandson?

Kitty R.  asked on  Dec 28, 2012

A:

There is a maximum occupancy limit in our suite. Our king suites can have a rollaway put in them if need be.

Michael V.  from  Merchant  replied on  Dec 29, 2012

Q:

is thire an indoor pool

bob s.  asked on  Dec 29, 2012

A:

No there is not.

Michael V.  from  Merchant  replied on  Dec 29, 2012

Q:

Want to book 3/8, checking out 3/10. Reservations at the hotel know nothing of a groupon deal. What do I do? $69 room or if I have to get more expensive room, that's fine too.

sam h.  asked on  Dec 29, 2012

A:

The dates should be avaliable on groupons web site please contact the hotel directly for further questions.

Michael V.  from  Merchant  replied on  Dec 29, 2012

Q:

So valet parking is $52 per night, otherwise we can self park at another garage a few blocks away. Do you offer free parking for handicapped in your garage? Quite frankly, with my handicap, I'm not going to park a few blocks away from my hotel, but $52 is quite high to have to pay to park on site just because it's difficult to park blocks away, with luggage etc.

Amber N.  asked on  Dec 28, 2012

A:

Unfortunately, we don't own or operate a garage and our valet parking is outsourced to a 3rd party. They won't provide complimentary parking. If you did choose to self park, you could always pull up to the hotel and we can unload your luggage and hold it for you until you return from the other garage.

Michael V.  from  Merchant  replied on  Dec 28, 2012

Q:

How far is this hotel from O'hare Airport

Julie W.  asked on  Dec 28, 2012

A:

About 18 miles. But, an easy train ride if you aren't driving.

Michael V.  from  Merchant  replied on  Dec 28, 2012

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