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Hotel in Chicago’s Loop - Chicago

Stay for Two with Daily Breakfast at The Silversmith Hotel & Suites in Chicago

The Fine Print

Questions and Answers 81 questions

Q:

My friends and I are doing a "girls night out" overnight in downtown Chicago on 1/19/13. I see your hotel is available (we would want the King room with sleeper sofa). I want to be sure I understand the charges completely. When I click on the calendar - it shows a cost of $101 for that particular room. Does that include tax? Can I book 2 rooms? And if I read the details correctly - you will charge me $25 for the 3rd adult in the room? Can you confirm my understanding of the charges? Thanks!

Angela Z.  asked on  Dec 28, 2012

A:

Tax is an additional 16.4%. Yes, you can book 2 rooms and extra adult is $25

Michael V.  from  Merchant  replied on  Dec 28, 2012

Q:

I'm amazed @ some of these questions! We will be coming to visit Columbia College in the near future. How far are you from Columbia, and am I to understand that any of the rooms described are eligible for this Groupon price? We will have 2 adults and 2 kids, 17 and 13.

kim s.  asked on  Dec 28, 2012

A:

Columbia College is at 600 S. Michigan, so we are about 6 blocks away. Not far at all. You can choose any of the room types we have available.

Michael V.  from  Merchant  replied on  Dec 28, 2012

Q:

Do you have any pet friendly rooms?

Penny M.  asked on  Dec 28, 2012

A:

Unfortunately, we do not.

Michael V.  from  Merchant  replied on  Dec 28, 2012

Q:

is the king suite one room or two?

elizabeth h.  asked on  Dec 28, 2012

A:

some of our suites have walls or doors between the bedroom and living room, while others are one large room

Michael V.  from  Merchant  replied on  Dec 28, 2012

Q:

Parking

Terry J.  asked on  Dec 28, 2012

A:

$52 for valet, or several nearby self park garages within a few blocks

Michael V.  from  Merchant  replied on  Dec 28, 2012

Q:

In the fine print- what are the "incidental charges" for $50? Are these charges immediately placed on your account or only after you've left if there is anything to be charged with? I need to know if an additional $100 is going to show up on my credit card during my stay and if so how quickly am I refunded the money if there's no additional room charges?

Brittany B.  asked on  Dec 28, 2012

A:

We place an authorization on your card at check in. It usually takes your bank a couple days to release it, after check out.

Michael V.  from  Merchant  replied on  Dec 28, 2012

Q:

Yes before I buy this I need to inquire about room type. It will be for my adult daughter and I and we will require 2 beds. All types are listed but it doesn't seem to give me an option to choose when purchasing. I do not want to purchase and then be told I only have a room with one bed. thanks.....

Peggy A.  asked on  Dec 28, 2012

A:

You should be able to choose the double room type. If you have technical difficulties, please contact groupon

Michael V.  from  Merchant  replied on  Dec 28, 2012

Q:

Do I have to schedule when I will be staying with you when buying this or can I schedule my stay at a later date?

Michael M.  asked on  Dec 28, 2012

A:

You need to book directly on the groupon site and choose your date

Michael V.  from  Merchant  replied on  Dec 28, 2012

Q:

What is the cancellation policy? I only ask because my husband had some health problems and sometimes we are unable to travel when we book in advance. Thanks.

Diane C.  asked on  Dec 28, 2012

A:

You would have to cancel at least 48 hours in advance of your arrival.

Michael V.  from  Merchant  replied on  Dec 28, 2012

Q:

Are there additional charges for two more guests in the room?

Sandra D.  asked on  Dec 28, 2012

A:

yes, for additional adults.

Michael V.  from  Merchant  replied on  Dec 28, 2012

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