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Timber Ridge Lodge & Waterpark - Lake Geneva, WI

Stay with Water-Park Passes at Timber Ridge Lodge & Waterpark in Lake Geneva, WI

The Fine Print

  • No-shows will be charged total Groupon rate, no refunds, rescheduling, or rebooking allowed
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check in
  • 4 day cancellation notice required prior to check-in or reservation is non-refundable
  • Must be 21 or older to check in
  • Credit card required at check-in
  • 8.5% tax and $15 resort fee per day not included, added at purchase
  • See the rules that apply to all deals.

Questions and Answers 22 questions

Q:

i WANT TO SEND THIS AS A GIFT CAN I ?

Debbie H.  asked on  Jan 3, 2013

A:

Yes, you can! When booking the dates, enter your friend's name as the guest!

Benjamin V.  from  Groupon  replied on  Jan 3, 2013

Q:

If I come with my family of four are the waterpark passes all included in the price above? And are they good for both days of being there

Kimberly s.  asked on  Jan 1, 2013

A:

Four waterpark passes are included in the price, and you get them for each night you stay.

Benjamin V.  from  Groupon  replied on  Jan 2, 2013

Q:

I wanted to book 2 nights but the calendar only allows me to book one night. Can I add another night through Groupon or do I have to call the resort to book another night but at their usual rate?

Maggie F.  asked on  Dec 31, 2012

A:

You can book more than one night at a time, but if those additional nights aren't available on our calendar, you will have to contact the lodge directly to book them.

Benjamin V.  from  Groupon  replied on  Jan 2, 2013

Q:

Just need clarification. The check in time is 4pm however, can I check in at 11am to start using the park and wait till 4pm to get in the room? Thanks!

magda  asked on  Dec 26, 2012

A:

I recommend contacting Timber Ridge Lodge & Waterpark directly at (866) 636-4502 to verify the earliest you can access the waterpark on the day you check-in.

Cesar M.  from  Groupon  replied on  Dec 26, 2012

Q:

Why does this groupon say 2 bedroom suite from 119 when there are absolutely NO days available for the two bedroom suite at that rate????

Ann F.  asked on  Dec 25, 2012

A:

Very sorry for the confusion. The lowest price for a stay in a Two-Bedroom Suite is $199 per night. The $119 nightly rate is for a stay in a One-Bedroom Suite.

Cesar M.  from  Groupon  replied on  Dec 26, 2012

Q:

I am trying to book a room and the price is showing as $231 instead $119....Can you tell me why?

AKASH  asked on  Dec 25, 2012

A:

Sorry for the confusion. Rates for this offer can be found as low as $119 per night. You can view all availability on the calendar just above the green "Book!' button on the deal page. When you select a date, it will also show the nightly rate.

Cesar M.  from  Groupon  replied on  Dec 26, 2012

Q:

How do I buy extra waterpark passes? Do I do it through Groupon or through your site?

Hilary  asked on  Dec 24, 2012

A:

To purchase additional passes outside the value of the Groupon, you will need to buy them through Timber Ridge Lodge & Waterpark directly.

Cesar M.  from  Groupon  replied on  Dec 26, 2012

Q:

We have had many questions about the resort fee which is $15.oo plus tax. Is the guest charged this resort fee through groupon or at the time of check in at the hotel? This will clear up many confused questions on there confirmation receipt through groupon.

Sarah  asked on  Dec 24, 2012

A:

Sorry for the confusion. A 8.5% tax and $15 resort fee per day are not included in the rates. The tax and resort fee will be added at checkout when you make the purchase through Groupon.

Cesar M.  from  Groupon  replied on  Dec 26, 2012

Q:

How can I get an itemized list for my Groupon order? I bought the deal for $119/night. I booked 2 nights. My bill was $427.11!! Why?

Charlene  asked on  Dec 22, 2012

A:

You can find and print your Groupons by logging into your account at www.groupon.com. Once you are signed in, place your cursor over your name at the top right of the screen and click "My Groupons" in the drop-down menu that appears.

After you’ve reached that page, click “View Voucher” to open your Groupon in a new tab. To print, just click "Print Voucher".

Joseph G.  from  Groupon  replied on  Dec 24, 2012

Q:

Do you accept pets in your facilities?

walldkiria k.  asked on  Dec 22, 2012

A:

I'm sorry, pets are not allowed inside the property.

Joseph G.  from  Groupon  replied on  Dec 24, 2012

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