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Four-Night Azul Fives Hotel Vacation with Airfare - Playa del Carmen, Mexico

Four-Night Playa del Carmen Vacation with Round-Trip Airfare from Vacation Express

The Fine Print

  • Must book by 3/22/13 or promo value expires
  • Must depart by last valid travel date of option purchased
  • Limit 2/person, +2 as gifts
  • Limit 1/visit
  • Valid only for option purchased
  • Reservation required, subject to availability
  • All cancellations subject to $100 fee per person
  • 45-day cancellation notice required or fee of 50% Groupon price applies; 31-day notice or fee up to Groupon price applies
  • Airfare cancellations non-refundable 24 hours after booking
  • Must be 21 or older to check in
  • Credit card required at booking
  • $380 fee to travel solo for all-inclusive options; $200 fee to travel solo for European plans
  • Tax included
  • See the rules that apply to all deals.

Questions and Answers 52 questions

Commonly Asked Questions

Q:

I love this great deal!!! I'm confused with the date-when is the depart? Thank you very much, "Need a break!"

Sabrina  asked on  Mar 12, 2013

A:

You can view all departure options here.

Megan G.  from  Groupon  replied on  Mar 12, 2013

Q:

What airport would you fly into? CUN?

Melissa V.  asked on  Mar 12, 2013

A:

Hi Melissa, Yes, you will fly into Cancun International Airport which is approximately 35 minutes to the resort.

S. F.  from  Self  replied on  Mar 13, 2013

Q:

I see all departure dates start on a Monday. Is there a way to change the departure date for a Wednesday through Sunday?

Marvin A.  asked on  Mar 12, 2013

A:

Hi Marvin, Unfortunately, you are not able to change the departure dates however you may extend your stay for an additional cost. Please contact the Reservations Department for more details 1.800.309.4717.

S. F.  from  Self  replied on  Mar 13, 2013

Q:

My sister and I would like to each buy this deal and stay together in the resort, but she lives in Chicago and I live in NYC. Do we have to travel together or can we just stay together without having to pay the "solo" fee? Also, where are the transfers for each of these flights? Thank you!

Gabriella B.  asked on  Mar 12, 2013

A:

Hi Gabriella, Yes, you wil need to purchase and book the reservations together. Transfers are not included in the promotional price. Please contact the Reservations Department at 1.800.309.4717 for specific transfer pricing. Thank You.

S. F.  from  Self  replied on  Mar 13, 2013

Q:

Does the groupon include Shuttle transportation from Cancun to Playa Del Carmen? And are all the airport fees and taxes included on the groupon when booking the ticket?

Alcione H.  asked on  Mar 13, 2013

A:

Hi Alicone, Transfers to and from the airport are not included. Airport fees and taxes are included in the promotional price. Thank You,

S. F.  from  Self  replied on  Mar 13, 2013

Q:

i think i hit purchase deal when i was looking for flight info. I can not purhase at this time was just shopping

carolyn z.  asked on  Mar 13, 2013

A:

Hi Carolyn, If you did not enter your credit card information you will not be charge. If you entered your credit card information, please contact customer service. Thank You.

S. F.  from  Self  replied on  Mar 13, 2013

Q:

Looks great! I also have a question- the resort shows a great play area. However, you can only have 2 people in a room. So if you are traveling as a couple with children How do you book?

June E.  asked on  Mar 13, 2013

A:

Hi June, You can purchase the upgrade for $50.00, it is a beautiful 1 bedroom suite which allows up to 4 occupants. Please contact the Reservations Department at 1.800.309.4717 and someone will assist you with upgrading your accommodations. Thank You.

S. F.  from  Self  replied on  Mar 13, 2013

A:

I also have two children, so would I need to buy two packages plus a $50 upgrade charge for our family of four? Or this 649 is for two people plus the $50 for the two kids? Im confused. Also does the $50 upgrade include the flight?

Ysha B.  from  Self  replied on  Mar 13, 2013

Q:

What is the additional cost for the all inclusive package?

Melissa S.  asked on  Mar 13, 2013

A:

Hi Melissa, It depends on your departure city. The difference could be $200 or $300. Thank You.

S. F.  from  Self  replied on  Mar 13, 2013

Q:

traveling with a 3 year old and a 8, plus myself. how would that work?

Candace r.  asked on  Mar 14, 2013

A:

Hi Candace, You will need to purchase a voucher for yourself which includes hotel and round-trip airfare. For the kids, you will need to purchase their airfare plus $29.00 per night per child for the All-Inclusive option. For the European option, you will need to purchase the kids airfare. The kids rates are subject to availability. Thank You. Thank You.

S. F.  from  Self  replied on  Mar 14, 2013

Q:

how far is the hotel from the beach?

carina  asked on  Mar 14, 2013

A:

Hi Carina, Azul Fives is a beachfront resort, you are only steps away from the beautiful white sand.

S. F.  from  Self  replied on  Mar 14, 2013

More Questions and Answers

Q:

I see that taxes are included. Does the air fare include any checked bags or carry-ons?

Heidi N.  asked on  Mar 18, 2013

A:

Prices may vary, be sure to contact their Reservations Department directly for an exact estimate at 1.800.309.4717.

John  from  Groupon  replied on  Mar 20, 2013

Q:

I LIVE IN CHICAGO I C A DEAL OUT OF MDW AIRPORT FOR $949 THAT INCLUDES 2 PEOPLE CORRECT?? ALSO DOES ALL INCLUSIVE INCLUDE ALCOHOLIC BEVERAGES??? IF SO WHAT JUST BEER??

BRANDON S.  asked on  Mar 18, 2013

A:

The promotional price is per person and includes all beverages and meals.

S. F.  from  Self  replied on  Mar 19, 2013

Q:

There are multiple dates available for Option. If I purchase, am I guaranteed flights on any of those dates, or instead of 5/27, they will force me to leave on 6/10. Option 6: All-inclusive; depart from JFK on 5/13, 5/20, 5/27, 6/10, or 6/17/13

Chi C.  asked on  Mar 16, 2013

A:

You are guaranteed the flight for the Option and date that you purchase. For example: If you purchase Option 6 departing May 13th, your flight will depart on May 13th.

S. F.  from  Self  replied on  Mar 18, 2013

Q:

hi...2 family travelling together (4/family). what's the best way to arrange this travel and get the deal?

CHRISTIAN N.  asked on  Mar 17, 2013

A:

Each adult family member will need to purchase a groupon voucher and stay two people per room or you can upgrade to the 1 bedroom suite for an additional $50.00 per person for four nights.

S. F.  from  Self  replied on  Mar 18, 2013

Q:

Is there any flights that leave from LAX .... thanks

lucy H.  asked on  Mar 18, 2013

A:

This promotional offer does not include flights departing from LAX.

S. F.  from  Self  replied on  Mar 18, 2013

Q:

hi...any all inclusive dates in July or August originating from JFK or EWR? tnx!

CHRISTIAN N.  asked on  Mar 17, 2013

A:

The dates for the JFK promtotional offer is for May and June. Please click on Options for JFK specific availability dates.

S. F.  from  Self  replied on  Mar 18, 2013

Q:

Don't you have a flight out of Los Angeles?

DeAnna K.  asked on  Mar 17, 2013

A:

This promotion does not offer flights out of Los Angeles.

S. F.  from  Self  replied on  Mar 18, 2013

Q:

Is this deal for 2 or 1?

Jacquelyne P.  asked on  Mar 16, 2013

A:

The promotional offer is per person. Each person will need to purchase thier own groupon voucher.

S. F.  from  Self  replied on  Mar 18, 2013

Q:

What does 'limit 1 per visit' mean?

Sheila H.  asked on  Mar 16, 2013

A:

You are only allowed to participate in this promotional offer once.

S. F.  from  Self  replied on  Mar 18, 2013

Q:

Are the flights from Atlanta direct or are there layovers AND are there limits on available flight times that are specific to this deal?

Terri C.  asked on  Mar 15, 2013

A:

Flight options may vary and depends on availablity when booking the reservations. For more flight details you may contact the Reservations Department at 1.800.309.4717.

S. F.  from  Self  replied on  Mar 15, 2013

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