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Mexico Vacation with Airfare - All-Inclusive Platinum Yucatan Princess Suites Playa del Carmen, Mexico

Six-Night All-Inclusive Stay in Mexico with Round-trip Airfare from Vacation Express

The Fine Print

  • Book by 5/3/13 or promo value expires
  • Departure dates vary based on option bought
  • 2/person, +2 as gifts
  • 1/visit
  • Valid only for option bought
  • Reservation req'd, subj to avail; options may be cancelled (with refund) if not enough Groupons are bought for that option
  • Alt departure dates may be avail for add'l fee
  • $50 fee to cancel
  • 45-day cancellation req'd or fee of 50% Groupon price; 31-day or fee up to Groupon price
  • Airfare non-refundable 24 hours after booking
  • 18+ to check in and stay
  • Credit card req'd at booking/check-in
  • Tax included
  • $229 fee to travel solo
  • See the rules that apply to all deals.

Questions and Answers 91 questions

Commonly Asked Questions

Q:

Is this a timeshare resort and are you required to hear the sales offer?

Benna A.  asked on  Apr 23, 2013

A:

This is not a timeshare offer.

S. F.  from  Self  replied on  Apr 24, 2013

Q:

Is this hotel directly on the beach?

Ingrid O.  asked on  Apr 23, 2013

A:

The resort is minutes away from the beach.

S. F.  from  Self  replied on  Apr 24, 2013

Q:

CAN WE FLY OUT OF SAN DIEGO?

Jan B.  asked on  Apr 23, 2013

A:

You must depart from one of the cities listed in the offer. You can puchase a flight from San Diego to one of the departing cities offered in this promotion.

S. F.  from  Self  replied on  Apr 24, 2013

Q:

do we need passport to travel

viorica C.  asked on  Apr 24, 2013

A:

You will need a passport to travel out of the country.

S. F.  from  Self  replied on  Apr 24, 2013

Q:

Can we change dates of travel?

Kathy A.  asked on  Apr 24, 2013

A:

You must be available to travel during on the dates listed in the offer.

S. F.  from  Self  replied on  Apr 24, 2013

Q:

how much is it to upgrade to platinum? the one with the swim out pool and second jacuzzi?

Iktae S.  asked on  Apr 24, 2013

A:

Room upgrades are not available with this offer.

S. F.  from  Self  replied on  Apr 24, 2013

Q:

Why is there an additional fee to travel alone? That doesn't make sense.

Randi f.  asked on  Apr 24, 2013

A:

The total cost of this deal is covered across two Groupons. One Groupon doesn't cover the full cost, so you need to pay an additional solo fee.

Benjamin V.  from  Groupon  replied on  Apr 25, 2013

Q:

Is there snorkeling on the nearby beach?

Jeffrey P.  asked on  Apr 29, 2013

A:

The resort offers snorkeling.

S. F.  from  Self  replied on  Apr 29, 2013

Q:

Last night the groupon stated that flights from cincinnati were sold out on 8/18 and then this morning it did not say sell out. I called the number you had provided and they said they would call back in 30 minutes to answer my questions. No one called back and now the second purchase option for 8/18 out of cincinnati states sold out again! I would have purchased it if someone would have just got back to me. This is for my honeymoon, how canone moment it say sold out, then not then sold out again. They really need to allow more groupons to be purchased if they are not returning phone calls when they say they will to answer questions!

Jenny  asked on  Apr 29, 2013

A:

There are a limited number of groupon vouchers available per departure city. The available quantity changes constantly due to ongoing purchases. The promotion is very popular and most of the vouchers are sold out. There will be more popular destinations offered through groupon soon.

S. F.  from  Self  replied on  Apr 29, 2013

Q:

It says that airfare is non-refundable 24-hours after booking. So even if I cancel 45-days prior to my trip, I would still have to pay a $50 cancellation fee, and I would only receive back the hotel fees and not the airfare? What portion of the deal is airfare - ie, how much would I stand to lose if I have to cancel my trip?

Libby H.  asked on  Apr 29, 2013

A:

Airfare varies and can cost $450 - $490 per person. Travel insurance is recommended to protect your travel investmenmt. For an additional cost of $99 per person your hotel and airfare is protected up to 100%. For more information on travel insurance please contact the Reservations Department at 1.800.309.4717.

S. F.  from  Self  replied on  Apr 29, 2013

More Questions and Answers

Q:

If I sign up for an option with multiple departure dates, can I be sure I get the departure date I want?

Grace  asked on  Apr 27, 2013

A:

Be sure to contact them directly after purchasing your Groupon to reserve the time you want. If you are unable to reserve the dates you need after you've purchased your Groupon, you'll be covered by the Groupon Booking Guarantee.

Benjamin V.  from  Groupon  replied on  Apr 29, 2013

Q:

This trip from Boston was available this afternoon. When I got home from work to book, all of them were sold out. Is there a call list to be put on, if someone cancels?

Deanna G.  asked on  Apr 26, 2013

A:

We do not have a wait list for cancellations.

Benjamin V.  from  Groupon  replied on  Apr 29, 2013

Q:

How far are the rooms from the beach? How long does it take to WALK to the beach?

Valory P.  asked on  Apr 26, 2013

A:

The rooms are not too far from the beach, about a 3-5 minute walk.

Benjamin V.  from  Groupon  replied on  Apr 26, 2013

Q:

My daughter graduating college (22 yrs old) would love the poolside relaxation with drink in hand :) BUT are there lots of young people for exciting times and fun too?

Jenna E.  asked on  Apr 25, 2013

A:

This resort isn't in the hotel zone, so it isn't a big party resort, but there are other guests in their twenties.

Benjamin V.  from  Groupon  replied on  Apr 26, 2013

Q:

Is there a way to see the flight options BEFORE I pay for/book it?

Molly M.  asked on  Apr 26, 2013

A:

There is not a way to see the flight options before booking it.

Benjamin V.  from  Groupon  replied on  Apr 26, 2013

Q:

When it says that it includes unlimited food and beverages, does that mean that there is no extra cost for anything that we eat and drink there?

Cassidy M.  asked on  Apr 26, 2013

A:

The offer includes unlimited drinks and food at the resort.

S. F.  from  Self  replied on  Apr 26, 2013

Q:

does the groupon come with one airfare ticket? or can two people use one?

Rachel H.  asked on  Apr 26, 2013

A:

The offer is priced per person which includes airfare and hotel. Each traveling adult will need to purchase a voucher.

S. F.  from  Self  replied on  Apr 26, 2013

Q:

My husband and I will be traveling together. Under quantity I put for 2, but it's saying invalid, may purchase only 1. How do I purchase 2 Groupon using the same credit card? If I have to purchase them individually, can I still purchase them through using the same credit card?

Mai Y.  asked on  Apr 26, 2013

A:

The number our vouchers that you are requesting to purchase is not available. You will need to purchase a different option.

S. F.  from  Self  replied on  Apr 26, 2013

Q:

Ok so I'm a little confused. It says that this is a per person but on the side notes it gave examples of a friend buying one and you buying one but then it had an option where the two people are together and are rooming together and flying together. Does this mean we buy 2 groupons which would be like $1900? or just one at $979? Its for our honeymoon so we would be doing everything together, nothing seperate. Thank You

Hannah M.  asked on  Apr 26, 2013

A:

The promotion is priced per person. Each traveling adult will need to purchase their own groupon voucher to participate in the offer.

S. F.  from  Self  replied on  Apr 26, 2013

Q:

I am interested in purchasing option 7. However, I am not available to travel on any of the dates in July, thus leaving August 4th as my only option. I would be able to depart any day around the 4th. Is there any guarantee that I will be able book the Aug. 4th date? Or, alternatively, can I travel on a date around the 4th? If, after I purchase the groupon, the 4th is not available, what options do I have after that?

Erinn  asked on  Apr 26, 2013

A:

Departure dates vary based on option bought. You may choose an alternate departure date for an addital fee. Please contact the Reservations Department at 1.800.309.4717 for pricing.

S. F.  from  Self  replied on  Apr 26, 2013

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