Return to the deal

Neck and Shoulder Heat Pad

Neck and Shoulder Heat Pad

The Fine Print

Questions and Answers 4 questions

Q:

will you be carrying this deal again soon???

susan j.  asked on  Dec 11, 2013

A:

Unfortunately, we are unable to release any information regarding when they may be featured again. However, since we offer new deals every day, there's a chance you'll see something else you like soon.

Andy C.  from  Groupon  replied on  Dec 11, 2013

Q:

Can you tell me what brand is this heat pad?

Gabe G.  asked on  Dec 4, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has sold out. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Kelsey W.  from  Groupon  replied on  Dec 5, 2013

Q:

Hi, is it possible to use it several times? How do you warm it again after the first use? Thanks

Claire C.  asked on  Dec 3, 2013

A:

Once the pack has given off all of its heat it will remain in a crystallized harden form until it is recharged. To regenerate your click and heat pack, place it in already boiling water and continue boiling for a period of 5-10 minutes (do not allow vinyl coating to touch the pot or bowl directly), or until all of the crystals have melted back to a clear liquid state . You may notice bubbles, this is normal, carefully remove the pack with tongs from the water (watching you do not burn yourself do not pick up directly with your hand) and place on cooling rack and let cool to room temperature before reactivating. To speed the cooling process, place the click and packs in the refrigerator. NOTE: The click and heat pack will not reactivate if its temperature is above 130° degrees F, cool time is mandatory for reuse.

As long as you do not break the stainless steel disc, there is no limit to the number of times a pack can be used.

Megan G.  from  Groupon  replied on  Dec 4, 2013

Q:

What are the shipping costs associated with this product?

Jackie E.  asked on  Dec 2, 2013

A:

Sorry for the confusion. Shipping information for this item will be calculated on the order details page.

Megan G.  from  Groupon  replied on  Dec 3, 2013

1 - 4 of 4 questions