The hose worked great for 2 months then became broken in August. As it was still in 3 month warranty period, I tried to call the phone number (800) 423-4248 shown in the product sheet in the box. From the recorded message: The company is called Emson which sells a lot of stuff; there are separate phone numbers for each product. But xhose big boss product is not from the product lists! I tried to google to find a Emson website selling xhose and called their customer service # shown on the website and they couldn't help me until today. Long story short: groupon was selling a product marketed by Canadian company, Emson. this xhose is different from normal garden hose and is fragile. If it's broken in 14 days, you can ask refund from groupon. if it's broken after 14 days, you will probably be out of luck to get any warranty.