The rack was very hard to install and i ended up having to use shoe string to tie the ends under the seat because it didn't include the "optional" connector. The nuts and bolts leave the rack pretty flimsy and impossible to tighten.
Products (rack and rack bag) arrived in a reasonable timeframe, in good condition and as specified. Both the rack and the bag are of quality construction. Installation of the rack was a bit more involved than I anticipated, but that was due to the configuration of my "hybrid" bike than to the rack design itself.
I bought 2 different products in same order. One company shipped same day and I got it in 4 days. The other one shipped after 16 days + shipping time = 28 days. So very confused about my experience. But I must tell you that Zound is the best bike invention. I scare so many people with it at the bike trail. Currently making a YouTube video of people jumping when I hit it.
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on purchases of $34.99 or more and
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