Return to the deal

Face and Body At-Home Hair Removal System

$259 for Silk’n SensEpil Hair-Removal System in Pink or Orange ($544 List Price). Free Shipping and Returns.

The Fine Print

Questions and Answers 36 questions

Q:

If your skin is damaged with sun, age and very bad condition, Will this also work to remove hair?? katie

catherine l.  asked on  Dec 12, 2012

A:

The Silk'n Sensepil works on any skin type and any age and regardless of how damaged or wrinkled your skin is since it treats the hair follicle and is not affected by the skin itself. The only issue with Silk'n is about the skin color so if you have very dark skin tone or recently tanned skin, then you should not use it. Silk'n SensEpil comes with a built-in skin sensor that automatically detects if your skin color is appropriate for treatment, so the device will only turn on if your skin is in the allowable range and the treatment will begin with a flash of light. If your skin color is not appropriate, the device will not turn on.

Kristi D.  from  Groupon  replied on  Dec 12, 2012

Q:

I am going on vacation in a couple of weeks, can I use this device a couple of days before I go sunbathing? Also how long do I have to wait after my vacation in order to be able to use this device safely.

Oleksandra  asked on  Dec 12, 2012

A:

If using the Silk'n Sensepil, you should not use it on recently tanned skin, so you should wait 2 weeks after tanning to use Silk’n. You can use the device up until you go tanning/sunbathing without a problem. Silk'n SensEpil comes with a built-in skin sensor that automatically detects if your skin color is appropriate for treatment, so the device will only turn on if your skin is in the allowable range and the treatment will begin with a flash of light. If your skin color is not appropriate, the device will not turn on.

Kristi D.  from  Groupon  replied on  Dec 12, 2012

Q:

Why does the fine print not include information regarding the 1 year manufacturer warranty? How can I be sure that this product does indeed include this when purchased?

Jillian C.  asked on  Dec 12, 2012

A:

We assure you that Silk’n SensEpil comes with a one-year manufacturer's warranty that is provided with the product itself and is honored by the manufacturer.

Kristi D.  from  Groupon  replied on  Dec 12, 2012

Q:

I've seen a couple of questions on removal in the Brazilian area. What type of "adverse reaction" might happen in this area?

Tama B.  asked on  Dec 12, 2012

A:

When it comes to using the Silk’n SensEpil on the bikini/genital/pubic area, you can follow the general rule of thumb that you can use the Silk'n device on any area on the body that has an external epidermis (skin layer). So as long as you are careful and treat only external skin then you should be fine. The Silk'n should not be used on internal areas and mucosal tissue.

Kristi D.  from  Groupon  replied on  Dec 12, 2012

Q:

Do you need to wear any type of protective eyewear when using this?

Debbie K.  asked on  Dec 12, 2012

A:

You do not need to wear any goggles, eyewear, or any other accessories when using Silk'n Sensepil. Just turn the device on with cartridge intact and go - it's that simple and easy.

Joseph G.  from  Groupon  replied on  Dec 12, 2012

Q:

What is the difference between this and the No No hair remover I see advertised. Is this the same procedure as going to a salon to have laser hair removal, does it permanently remove the hair. I had six lazer hair removal sessions and it did not seem to do a thing for me, if this does not work can I return it for a full refund.

Joanne M.  asked on  Dec 12, 2012

A:

The No No hair removal device is not really comparable to the Silk'n, as the No No is an ultra low-power, non-professional device without any FDA approval, whereas the Silk'n is an FDA-approved, professional-grade device that is proven with clinical studies to back it up to remove hair in the face and body. This cannot be said of the No No which does not have these medical claims. Moreover, the Silk'n has a much bigger treatment size and can cover more body areas whereas the No No has a small spot treatment size that will require the user to spend a much longer time to treat an area. In contrast, the Silk'n will cover more area with far less time than the No No. Also, the No No works on a rechargeable battery whereas the Silk’n has a continuous charge since it plugs to the wall and has unlimited power and requires no charges for the battery. No No will require you to charge multiple times to cover your body.

The patented Home Pulsed Light technology (HPL) of Silk'n Sensepil Laser Hair Removal Device is a new and innovative light energy laser technology combined with unique acoustic effect, designed exclusively for carrying out safe and effective removal of unwanted hair at home. The Silk'n laser device delivers permanent hair results that are very effective after 4-6 treatments (as early as 2-3 months after using Silk’n). The scientists and engineers behind HPL technology all have an extensive and successful history in the light-based aesthetic industry. With the Silk’n device, light energy combined with the acoustic effect is selectively absorbed in the hair shaft and disables hair growth. Energy is absorbed by the hair follicles while the surrounding tissue remains at normal temperature and hair removal is achieved. There is no such thing as truly permanent hair removal forever, as even with office-based professional treatments you have to go back in 1-2 times a year to maintain the results.

You can see the full return policy here.

Joseph G.  from  Groupon  replied on  Dec 12, 2012

Q:

do i need to use the 1500 or 750 pulses in one session? i have had laser hair removal and the regrowth is sparse and scattered, so i wouldn't need to use the sensipil for very long at each session, or very often. will the "power" last over months or weeks?

Ann-Marie M.  asked on  Dec 11, 2012

A:

The 1500 pulse cartridge capacity included in this deal gives you enough to perform two full face and body treatments (you will either get one 1500 pulse cartridge or two 750 pulse cartridges in your order, for a total of 1500 pulses and a free $45 value). If you are going to only do certain areas like the legs, or if you are just doing a few maintenance treatments here and there, then you will be able to do numerous treatments before you need to purchase additional cartridges, so the cartridges can last for a long while. You can purchase more 750 pulse cartridges on the web and on the Silk’n website for $35-$45 depending on deals offered and how many cartridges you purchase at once. Each 750 pulse cartridge enables you to have 1 full face & body treatment, or multiple treatments of individual areas of the body.

Kristi D.  from  Groupon  replied on  Dec 11, 2012

Q:

I am interested in using this product primarily on my chin, but the safety information says it’s “not recommended for use on the face” and in an earlier response you said it’s safe below the cheekbone. So now I’m confused, should the safety information have included the below the cheekbone information? Also, does this product require laser goggles?

L. B.  asked on  Dec 11, 2012

A:

Silk'n Sensepil is FDA approved for use in the face and body. As for the body, it can be used anywhere on the body to remove hair, including arms, chest, abdomen, legs, bikini, back, buttocks, and any other external skin body area. For the face, Silk’n can and can be used effectively and safely to remove facial hair from the cheekbones level of the face, down to the chin, neck, so you can use it in the cheeks, areas around, above and below the lips (but not on lips themselves which should be protected by surgical tape before application), neck, ears, lower part of the nose (take care to avoid the eyes), temples, and anywhere that is below the cheekbone line.

An older model was not FDA approved for use on the face, so you can still find outdated information stating that the Silk'n is not recommended for use on the face. However, the current model is FDA approved for safe use on the face as long as it is not too close to the eyes or on the lips. You do not need to wear goggles while using the Silk'n SensEpil.

Kristi D.  from  Groupon  replied on  Dec 11, 2012

Q:

Is there a warrantee that comes with this through the deal?

Catherine S.  asked on  Dec 11, 2012

A:

Hi Catherine! Silk’n SensEpil comes with a one-year manufacturer's warranty. Silk'n will be happy to help you if you have any problems.

Kristi D.  from  Groupon  replied on  Dec 11, 2012

Q:

I looked on Silk'n website and don't find Groupon as their authorized dealer. The model in Orange color also not found in Silk'n website. Is it product made by Silk'n and do I get 1 year warranty on this product? If I am not satisfy with the product and it is pass 14 days return, will I be able to return to manufacturer?

Lem T.  asked on  Dec 11, 2012

A:

The Silk’n devices provided in this deal are 100% authentic and are all made by Silk’n and are brand new. The Tangerine orange color being offered here is a special, limited-edition holiday color that is being offered for the first time anywhere here and is not being sold on the official Silk’n site. The device could not be returned after the 14 day return policy, however, your Silk'n SensEpil hair removal device comes with a one-year warranty.

Kristi D.  from  Groupon  replied on  Dec 11, 2012

11 - 20 of 36 questions