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Face and Body At-Home Hair Removal System

$259 for Silk’n SensEpil Hair-Removal System in Pink or Orange ($544 List Price). Free Shipping and Returns.

The Fine Print

Questions and Answers 36 questions

Q:

I see that the Groupon return policy is 14 days. But in the case of this product it's not something I can know if will be efective in only 14 days... My question is, if I buy this product and after a month or so it doesn't works can it be returned? Let me know thanks.

Monica M.  asked on  Dec 11, 2012

A:

Hi Monica! I'm sorry, but you would not be able to return the item after the 14 day return policy. We can tell you that the return level has been less than 1%, as customer satisfaction has been very high. Silk’n SensEpil comes with a one-year manufacturer's warranty and we will help you if you have any problems.

Kristi D.  from  Groupon  replied on  Dec 11, 2012

Q:

Not sure what this means? 750 pulses typically cover the entire body; 1500 pulses cover two full face and body treatments

Valerie F.  asked on  Dec 11, 2012

A:

Hi Valerie! The 750 pulses is enough for one treatment of each treatable area on the entire body and the face. The 1500 pulses is 750 doubled, so 1500 pulses is enough for two treatments of each treatable area on the entire body and the face. If you are going to only do certain areas like the legs, then you will be able to do numerous treatments before you need to purchase additional cartridges. You can purchase more 750 pulse cartridges on the web and on the Silk’n website for $35-$45 depending on deals offered and how many cartridges you purchase at once. Each 750 pulse cartridge enables you to have one full face & body treatment, or multiple treatments of individual areas of the body.

Kristi D.  from  Groupon  replied on  Dec 11, 2012

Q:

Is this similar to that no no device in the way it works? How long do the results last? and how much is it to buy more cartridges. Thanks

 asked on  Dec 11, 2012

A:

Hi Debbie! The No No hair removal device is not really comparable to the Silk'n, as the No No is an ultra low-power, non-professional device without any FDA approval, whereas the Silk'n is an FDA-approved, professional-grade device that is proven with clinical studies to back it up to remove hair in the face and body. This cannot be said of the No No which does not have these medical claims. Moreover, the Silk'n has a much bigger treatment size and can cover more body areas whereas the No No has a small spot treatment size that will require the user to spend a much longer time to treat an area. In contrast, the Silk'n will cover more area with far less time than the No No. Also, the No No works on a rechargeable battery whereas the Silk’n has a continuous charge since it plugs to the wall and has unlimited power and requires no charges for the battery. No No will require you to charge multiple times to cover your body.

There is no such thing as permanent hair removal forever, as even with office-based professional treatments you have to go back in 1-2 times a year to maintain the results. With that said, the Silk'n laser device delivers permanent hair results that are very effective after 4-6 treatments (as early as 2-3 months after using Silk’n) and will lead to you having to shave far less than before using Silk’n and the hair growth that you will have after Silk’n use will be lesser and slow down. You will have to shave infrequently and only use the Silk’n to maintain the results.

You can purchase more 750 pulse cartridges on the web and on the Silk’n website for $35-$45 depending on deals offered and how many cartridges you purchase at once. Each 750 pulse cartridge enables you to have 1 full face & body treatment, or multiple treatments of individual areas of the body.

Kristi D.  from  Groupon  replied on  Dec 11, 2012

Q:

Do you have to purchase new cartridges? If so, how often. What about facial hair around the sideburn area?

Karen D.  asked on  Dec 11, 2012

A:

Hi Karen, thanks for asking! Yes, you can use the Silk'n SensEpil for facial hair around the side burn area. Silk'n can be safely used on the ears, as well as any area of the face below the cheekbones area, including around the lips (but not on lips themselves which should be protected by surgical tape before application), cheeks, chin, temples, and neck.

The Groupon deal here gives you a 1500 pulse cartridge capacity which gives you enough to perform two full face and body treatments (you will either get one 1500 pulse cartridge or two 750 pulse cartridges in your order, for a total of 1500 pulses and a free $45 value). If you are going to only do certain areas like the legs, then you will be able to do numerous treatments before you need to purchase additional cartridges. You can purchase more 750 pulse cartridges on the web and on the Silk’n website for $35-$45 depending on deals offered and how many cartridges you purchase at once. Each 750 pulse cartridge enables you to have one full face & body treatment, or multiple treatments of individual areas of the body.

Kristi D.  from  Groupon  replied on  Dec 11, 2012

Q:

Will this work permanently. What about white course chin hairs.

Cathy Z.  asked on  Dec 11, 2012

A:

Hi Cathy! First, there is no such thing as permanent hair removal forever, as even with office-based professional treatments you have to go back in 1-2 times a year to maintain the results. With that said over time, the Silk'n laser device deliver results that are very effective after 4-6 treatments (as early as 2-3 months after using Silk’n) and will lead to you having to shave far less than before using Silk’n and the hair growth that you will have after Silk’n use will be lesser and slow down. You will have to shave infrequently and only use the Silk’n to maintain the results.

Regarding white hairs, treatments work best on darker hair types, or hair that contains more melanin. Melanin is the pigment that gives hair and skin its color, and will absorb light energy. Black and dark brown respond the best, and lighter brown hairs will also respond but typically require more treatments. Red, white, grey or blonde hairs may respond after multiple treatments with Silk’n, as they don’t respond as well to treatments as the darker hair.

Kristi D.  from  Groupon  replied on  Dec 11, 2012

Q:

Will this item work on all skin types?

Kimberly Wannette W.  asked on  Dec 11, 2012

A:

Silk’n should not be used on naturally dark skin complexion or on recently tanned skin - in which case you wait two weeks after tanning to use Silk’n. Silk'n SensEpil comes with a built-in skin sensor that automatically detects if your skin color is appropriate for treatment, so the device will only turn on if your skin is in the allowable range and the treatment will begin with a flash of light. If your skin color is not appropriate, the device will not turn on. There is a chart of the skin tones that can be used and those that are not safe on the Silk’n SensEpil website.

Kristi D.  from  Groupon  replied on  Dec 11, 2012

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