If my rating were based on just actual appearance (as opposed to the product photo online), I'd have given it 2 or 3 stars. The bolsters don't come looking nice at all - or, at least mine didn't. But I'm giving 4 stars because both of my dogs love the bed. It has an "egg crate" in the bottom (or that's what it feels like to the touch). So, if you ask me, it's yet another product that is overpriced in the sense of rather cheaply made but priced at major mark-up...BUT, again, my dogs both enjoy it.