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Reusable Hot/Cold Neck and Shoulder Pad

$15 for a Reusable Hot/Cold Neck and Shoulder Pad in Blue, Pink, or Purple ($79.95 List Price)

The Fine Print

Questions and Answers 35 questions

Q:

where is this product made??

linyen l.  asked on  Oct 14, 2012

A:

This product is made in Asia.

Allison J.  from  Self  replied on  Oct 15, 2012

Q:

I notice that you need to "boil" the item to return to normal state. What are the dimensions for this item? It seems rather large to put in a pot to boil and yet not touch the bottom or sides? Any suggestions?

Cindy S.  asked on  Oct 14, 2012

A:

This item is 18.50''x11.75''x.5''.

Allison J.  from  Self  replied on  Oct 15, 2012

Q:

About how long does it take for the pad to return to it's natural liquid state on it's own?

sheryl m.  asked on  Oct 14, 2012

A:

In order for the pad to return to the liquid state it much be boiled.

Allison J.  from  Self  replied on  Oct 15, 2012

Q:

When do you place in boiling water for 5-10 minutes ?? After each use??

Cynthia o.  asked on  Oct 14, 2012

A:

You will need to place the item in boiling water after each use.

Allison J.  from  Self  replied on  Oct 15, 2012

Q:

So which is it to heat? The disk being flexed, or boiling it the device? Who ever does your ad copy needs to be replaced.

David J G.  asked on  Oct 14, 2012

A:

Boiling the device returns it to its flexible state. It is the disc being flexed that actually heats the pad.

Allison J.  from  Self  replied on  Oct 15, 2012

Q:

On QUESTION # 3 above: the answer to "how long does the pack stay heated" was stated "30 minutes to an hour." But the GROUPON ad for this sale states that "it stays heated for up to 2 hours." So, which one is correct? I would hope that the GROUPON ad would be correct-but now I am concerned. Please advise-thanks!

Eileen B.  asked on  Oct 14, 2012

A:

I apologize for the discrepancy.
Depending on the outside temperatur,e this item will stay hot for a minimum 30 minutes and a maximum of 2 hours.

Allison J.  from  Self  replied on  Oct 15, 2012

Q:

I have one of these (at least I think it's the same) and I love it! I bought it at a demo show for much more than $15, so this is a great deal. After mine is heated and then cools down, it is quite stiff and has to be put in boiling water to go back to the original state. Do you do the same for this one? Also, after about 10 months, it turned from a pretty green to an ugly muddy brown. Any idea why it did this? It still seems to work.

Kathleen K.  asked on  Oct 14, 2012

A:

You are correct! You will need to put this item in boiling water to return it to its original state.
We are not sure why your original one turned brown, but this one should turn clear if anything.

Allison J.  from  Self  replied on  Oct 15, 2012

Q:

You said it will recharge itself. How long does that take without having to put it in boiling water.

Ann B.  asked on  Oct 14, 2012

A:

I apologize for the confusion!
Putting the pad in the boiling water returns the item to its original state after it has been used.
Once the metal disc is flexed, the pad takes up to a minute to heat up.

Allison J.  from  Self  replied on  Oct 15, 2012

Q:

I see an answer from Allison about putting this in boiling water to reheat. Is all you have to do for every use flex the metal disc, or do you have to put it in boiling water between each use before flexing the metal disc will work?

Catherine M.  asked on  Oct 14, 2012

A:

Sorry for the confusion!
Putting the pad in the boiling water returns it to its original, flexible state. It is necessary to put the item in the boiling water after each use.
The heating mechanism is associated with the metal disc. This is what creates and sustains heat.

Allison J.  from  Self  replied on  Oct 15, 2012

Q:

Who is the manufacture? How many times does this item self heat? Thank you!

marilyn o.  asked on  Oct 14, 2012

A:

This item is made by Repeat the Heat. As long as the disc is intact the item will reheat.

Allison J.  from  Self  replied on  Oct 15, 2012

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