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HP Envy 12GB Laptop

HP Envy 12GB Laptop (Manufacturer Refurbished). Free Returns.

The Fine Print

Questions and Answers 19 questions

Commonly Asked Questions

Q:

Does the laptop have a DVD drive?

Chris H.  asked on  Dec 1, 2013

A:

The laptop does not have a DVD drive.

Kristi D.  from  Groupon  replied on  Dec 2, 2013

More Questions and Answers

Q:

What problems were they having that discontinued this line? From what I can tell the wifi chip is flakey, but it has an RJ45 so just avoid wireless. Are there any other work arounds? Obviously this model wouldn't be 40% off, and discontinued this soon after introduction if it were a perfect device. So what should we expect? The price is right for doing work arounds.

Jake s.  asked on  Dec 7, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Kristi D.  from  Groupon  replied on  Dec 11, 2013

Q:

can i buy an extended warranty ?

basma  asked on  Dec 7, 2013

A:

If so, this could not be done through Groupon.

Kristi D.  from  Groupon  replied on  Dec 7, 2013

Q:

Who refurbished this computer? Is HP fixed it and repackage? it or it was a private lab? Thanks

Amir L.  asked on  Dec 5, 2013

A:

This is manufacturer refurbished by HP.

Kristi D.  from  Groupon  replied on  Dec 7, 2013

Q:

is it made of plastic or metal ? and does it come with box ? What are the accessories included with this product ?

waleed  asked on  Dec 2, 2013

A:

It is an aluminum case. The laptop comes packed in a box by HP. The AC adapter and battery are included.

George  from  Groupon  replied on  Dec 5, 2013

Q:

is it dual core or quad core

ric m.  asked on  Dec 2, 2013

A:

The i7-4700MQ is quad core.

George  from  Groupon  replied on  Dec 5, 2013

Q:

Does this come with the power adapter? Anything else? Is the operating system Windows 8 Home or Pro?

Paula U.  asked on  Dec 3, 2013

A:

It would include the power cable. It would be Windows 8 Home.

George  from  Groupon  replied on  Dec 5, 2013

Q:

The taxes at checkout is $0.00 and shipping is free this means prices of this laptop is $639 ? no hidden charges right?

waleed  asked on  Dec 3, 2013

A:

All items sold by Groupon Goods and shipped to any address in the United States are subject to sales tax. The appropriate charges will be added to your merchandise total and displayed on the checkout screen.

George  from  Groupon  replied on  Dec 5, 2013

Q:

Does the product have word and excell loaded on it?

brian L.  asked on  Dec 4, 2013

A:

It does not come with MS Office.

George  from  Groupon  replied on  Dec 5, 2013

Q:

Does this computer come with Windows 8 Upgrade? If not, how is this handled?

George D.  asked on  Dec 4, 2013

A:

It comes with Windows 8 (64-bit). The Windows 8.1 update is free from Microsoft.

George  from  Groupon  replied on  Dec 5, 2013

Q:

Who is the seller? Why isn't there a 1 year warranty?

TJ W.  asked on  Dec 2, 2013

A:

This item is being sold by Groupon Goods. There is 90-day warranty from HP, the warranty length would be up to the manufacturer or whoever refurbished the item.

Kristi D.  from  Groupon  replied on  Dec 4, 2013

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