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ShopTough LED Pet-Safety Gear

LED Pet-Safety Gear (Up to 73% Off). 16 Options Available. Free Shipping on Purchases of $15 or More. Free Returns.

The Fine Print

Questions and Answers 30 questions

Commonly Asked Questions

Q:

I have 2 dogs, one is small and one is large. I would like to get 2 colors on the same order so that I don't have to pay shipping. How can I do this?

Amber C.  asked on  Feb 13, 2013

A:

You would need to purchase different options in separate transactions. A $2.99 shipping fee would apply per option if under $15 for that option. We're sorry for any inconvenience.

Patrick S.  from  Groupon  replied on  Feb 13, 2013

Q:

Can I buy 2 collars at the same time? within the same order?

Grant S.  asked on  Feb 13, 2013

A:

Sorry for the confusion! You must make a separate order for each different option.

Patrick S.  from  Groupon  replied on  Feb 13, 2013

More Questions and Answers

Q:

What kind of batteries is included in the dog bone tags? I did not know if they are the same kind used in the collar. Thanks, Diane

D. Y.  asked on  Feb 15, 2013

A:

They use AG13 button batteries, which are very common.

Patrick S.  from  Groupon  replied on  Feb 15, 2013

Q:

It doesn't let me order, but says I still have time....

Liz S.  asked on  Feb 15, 2013

A:

Sorry for the trouble! It is possible that you are trying to purchase a sold out item. If the item is not sold out and you are still having trouble, please contact Groupon support and we can help you out.

Patrick S.  from  Groupon  replied on  Feb 15, 2013

Q:

Is there a warranty for these items?

Michel  asked on  Feb 15, 2013

A:

A warranty is not included with any of these items.

Patrick S.  from  Groupon  replied on  Feb 15, 2013

Q:

How can I order the leashes at regular price?

Yhovanna M.  asked on  Feb 15, 2013

A:

We suggest using your preferred search engine (Google, Bing, etc.) to see if you can purchase these elsewhere.

Patrick S.  from  Groupon  replied on  Feb 15, 2013

Q:

I was going to buy the leash yesterday, but needed to know if the lights on it could be set not to flash before I did, so I sent in that question yesterday. I got your reply today (thank you) and then tried to purchase the leash and I wasn't able to because it's sold out. Is there any way I can still purchase it? Thanks.

Diane W.  asked on  Feb 15, 2013

A:

Thank you for your interest. Unfortunately, there was a limited quantity available for each option. As such, we do not have a rain check or wait list feature. We do not have any information to share on future offerings at this point, but please keep an eye out.

Patrick S.  from  Groupon  replied on  Feb 15, 2013

Q:

i want to purchase a leash, collar and bones...fine prints say i can buy 3, why can't it all be in the same transaction??

Erika P.  asked on  Feb 15, 2013

A:

I apologize for the confusion. Our system cannot currently allow multiple options to be purchased within the same order. You must make a separate order for each different option.

Patrick S.  from  Groupon  replied on  Feb 15, 2013

Q:

I just submitted an order for 3 collars, but I wanted 3 different colors, I could not figure out how to order 3 different colors. (one color for each dog)

Carol M.  asked on  Feb 15, 2013

A:

Sorry for the confusion! You must make a separate order for each different option.

Patrick S.  from  Groupon  replied on  Feb 15, 2013

Q:

Do you make anything similar for humans as I have no dog but do walk in the dark

Leone B.  asked on  Feb 14, 2013

A:

I'm very sorry, but we do not have any similar gear for humans.

Patrick S.  from  Groupon  replied on  Feb 14, 2013

Q:

Does the leash light have a 'always on' setting or does it only have a 'flash' setting like the dog bone tag lights?

Diane W.  asked on  Feb 13, 2013

A:

The leash and collar have: "off", "slow flash", "fast flash", and "steady on".

Patrick S.  from  Groupon  replied on  Feb 14, 2013

Q:

would the led collars fit a small cat??

elizabeth p.  asked on  Feb 14, 2013

A:

The manufacturer actually states that these will not fit a small cat.

Patrick S.  from  Groupon  replied on  Feb 14, 2013

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