One of the million parts would not fit so I called the customer support number for the manufacturing company. They said a repairman would be assigned to come to my home to fix it. However, their hours were only 9-4 (M-F) and they were not flexible with the time which does not match my work schedule. When i was able to finally schedule an appt, I had to postpone it at the last minute due to a health emergency. I called to inform them of the need to reschedule and they said that they would call again to reschedule but they have not.
It is still not working. Has not worked since I finally received it. First there were missing parts, then when I got those and put it all together it still did not work. The repair man came, ordered more parts, and he will return two days from now and we shall see. Ordered it in October, it is December. The company's only concession for all the headache and waiting is to say my limited warranty will not start until it finally works. I would never do this again or order anything else from this company.
I think it great! Just what I needed to get myself to exercise. It calls to me often to get in shape. Right in my family room near the TV is a great place for it to be. Turned 70 this week so it's extra important to feel my best and establish a regular routine to keep myself in shape. Thanks for such good service. I buy lots of goodies on groupon and I find it fun and I get lots of great buys.
Overall, I would give this product a 3 out of 5. Putting it together was challenging because the screws (which were clearly labeled) did not quite fit some of the holes drilled for them. When everything was put together, the elliptical squeaks and I haven't been able to address that yet. It functions fine as an exercise machine, but it's not amazing ... for the price though, it's OK.
It appears that this product was sold through Groupon because of manufacture defect(s). It arrived in pieces and had to be assembled and then after 2-3 hours of assembly time it was determined that some of the major assemblies were bent or otherwise broken. In the future, we will purchase only food/services Groupons.
Very unstable and noisy. Not what I expected. Would not have bought it if I had tried it before purchasing. I know we can return, but now that it's assembled and the shipping box is gone, that doesn't seem like a good option. It would take longer to disassemble then what do I do about the shipping container?
This elliptical is great. It works as advertised. I would buy it again. Only two items I would suggest improvements to... The description on Groupon did not include whether or not the arms moved and when putting in the exact name of this elliptical it came up with so many options that it was hard to navigate through to the truth. The only other thing is that this is meant for the home. Not the gym. This means that you cannot dance on it like the one at the gym. It's stable, but don't go crazy.
The assembly was somewhat complicated but worked out well. There was one broken plastic part that was not critical to operation. I have not had time to get to the company for a replacement. the unit runs well.
Groupon shipped 2 units by mistake, so I had to hassle with getting a refund for the extra one. There are also a LOT of parts to keep track of. Once I got over my fear of assembling, that was fairly easy and satisfying. Didn't need help. Works great!
It is an amazing machine. The directions are clear and concise. Easy for someone without prior knowledge to follow. Love the additional features on the elliptical itself. Great product for a great price.