Return to the deal

Neato Robotics Vacuum with Pet and Allergy Kit

$259 for a Neato Robotics Vacuum with Pet and Allergy Upgrade Kit ($459.98 List Price). Free Shipping.

The Fine Print

Questions and Answers 39 questions

Q:

I noticed this is a "final sale" product. Just to clarify, that means there is no return policy for the Neato? Thanks.

casey c.  asked on  Jan 27, 2013

A:

Yes, this is a final sale. There are no returns unless the item is defective.

Patrick S.  from  Groupon  replied on  Jan 28, 2013

Q:

Will this clean a room of oriental rugs with fringe surrounded by laminate floor? Does it have a heap filter?

Victoria G.  asked on  Jan 27, 2013

A:

The vacuum will clean over fringes on rugs like a normal vacuum would. However it could also get stuck on fringes like an upright vacuum because there is a spinning brush underneath the vacuum. If the fringes on the carpet become an issue you can put the boundary strips around the carpet or under it to prevent the neato from going on the fringes.

Neato vacuums do not have hepa filters. Because this is bundled with the pet and allergy upgrade kit it does have the $39 purple neato filter which is the pet/allergy filter included for free in the kit which removes mold, dander, and dust mites down to 3 microns in size from the air.

Allison J.  from  Self  replied on  Jan 27, 2013

Q:

Why is there sales tax included with my order to Omaha,NE?

Tom W.  asked on  Jan 27, 2013

A:

Sorry for any confusion. Sales tax is collected at checkout for Groupon Goods purchases. The tax rate is determined by a variety of factors including the state you live in, the type of product, the location of the inventory, and whether or not the seller of the product has a physical location in the state. We display the tax, shipping charges, and total purchase price on the order confirmation screen before you finalize the purchase.

Allison J.  from  Self  replied on  Jan 27, 2013

Q:

I have 3 golden retrievers...i feel like the dirt/hair collection would constantly need to be emptied?

Laura O.  asked on  Jan 26, 2013

A:

The unit is extremely simple to empty. The vacuum also stops where it is full and waits to be emptied. Then will continue to clean after is has an empty bin. To empty simply lift the bin off the top of the neato using the handle. Empty it into the trash with ease and then place it back into the top of the neato and off it goes!

Allison J.  from  Self  replied on  Jan 27, 2013

Q:

Does each of the component parts--the vacuum and the pet kit--come in their separate, OEM boxes just like you would find them at a store? Or are the in one bundled box?

Teresa L.  asked on  Jan 26, 2013

A:

Just like you would find them in the store. In 1 shipping box you will receive the following. 1 Brand New color retail boxed neato xv-11 vacuum with the original accessories inside such as original filters brushes and power adapter. Separately packaged inside the shipping box you will find a white neato package/kraft envelope with neato logo and upc code on it which states Pet & Allergy Kit.

Allison J.  from  Self  replied on  Jan 27, 2013

Q:

Can it clean Kitty litter out of the carpet without clogging? This problem has killed my last 2 vacuums.

Emily  asked on  Jan 26, 2013

A:

It should be able to pick up moderate amounts of kitty litter as the product is bagless. The spinning pet brush is also something that can come out of the unit and easily be cleaned.

Allison J.  from  Self  replied on  Jan 27, 2013

Q:

Can this clean deep pile (thick) carpet?

M T.  asked on  Jan 26, 2013

A:

Yes, the Neato will be able to travel over and clean various sizes of rugs and carpet. It has large wheels which allow it to adjust its height as it is moving.

Allison J.  from  Self  replied on  Jan 26, 2013

Q:

Thank for your response. Who can I contact to speed up the delivery? I'd like to make sure I can receive within 6 business days.

YuChang C.  asked on  Jan 26, 2013

A:

I am sorry, but expedited shipping is not available.

Allison J.  from  Self  replied on  Jan 26, 2013

Q:

Is XV-11 inferior to the other models like XV-12, 15, or 21?

Louise W.  asked on  Jan 26, 2013

A:

The neato xv-11 is comparable to the xv-21 because in this exclusive groupon offering we are providing you with the $59.99 per and allergy upgrade kit. With the upgrade kit the neato is the exact same as the best model ( xv-21 ) The only difference is the color of the unit!

Allison J.  from  Self  replied on  Jan 26, 2013

Q:

Could the Neato vacuum a 2400 sq ft open room without losing charge? How long would it take?

Louise W.  asked on  Jan 26, 2013

A:

It depends on the exact layout of the room and the floor type carpet vs wood...etc The Neato will vacuum quicker on wood and harder surfaces and slower on carpet just like a normal vacuum. You can schedule the Neato to run when you are not home. It will clean the entire 2400 sq foot area as it has lasers and knows where it cleaned and did not clean. If the Neato cannot do it on one charge it will automatically return to the docking station get a charge and then continue where it left of leaving you with a clean house when you return home.

Allison J.  from  Self  replied on  Jan 26, 2013

11 - 20 of 39 questions

Grouber