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Neato Robotics Vacuum with Pet and Allergy Kit

$259 for a Neato Robotics Vacuum with Pet and Allergy Upgrade Kit ($459.98 List Price). Free Shipping.

The Fine Print

Questions and Answers 39 questions

Q:

Would we be able to call Neato and request to purchase a longer warranty than a year? If not, in over a year, if it doesn't work, would we still be able to call in maintenance? A lot of reviews mention that after a year or two it will start making noises, but Neato will replace them. Is this only with a warranty?

Rachael W.  asked on  Jan 25, 2013

A:

For all warranty-related questions, please contact the manufacturer directly.

Patrick S.  from  Groupon  replied on  Jan 25, 2013

Q:

How do I buy it as a gift & insert notes in the box?

Chyong H.  asked on  Jan 25, 2013

A:

I'm very sorry, but we do not have a way for you to insert a note in the box if you are having it shipped directly to the recipient.

Patrick S.  from  Groupon  replied on  Jan 25, 2013

Q:

When it needs to be charged again does it return to its charging station or does it just turn off wherever it runs out of power?

Kristin O.  asked on  Jan 25, 2013

A:

Yes, it will return to the charging station if the battery is running low.

Patrick S.  from  Groupon  replied on  Jan 25, 2013

Q:

I know this vacuums, but does it "clean" - in other words, does it clean "wet" areas as well as dry (spilled milk on hardwood), etc. and does it clean dried stains?

Janice C.  asked on  Jan 25, 2013

A:

I'm very sorry, but it will not clean wet areas.

Patrick S.  from  Groupon  replied on  Jan 25, 2013

Q:

I love the "Roomba" that I have had for years but I recently put wood floors on my first floor and have throw rugs in different areas. The roomba is fine on two of the four; but will not do the other two. They told me that at this time the roomba's detect rugs that are in the black, brown, and tan colors to be like a "step" and will not run on them. Will your Neato do this as well?

Karee B.  asked on  Jan 25, 2013

A:

This unit will be able to vacuum all of the different throw rugs as well as the wood floor.

Patrick S.  from  Groupon  replied on  Jan 25, 2013

Q:

Will it work on upholstery/furniture?

Holly Y.  asked on  Jan 25, 2013

A:

This will not work on upholstery or furniture. It is designed to be used on the floor and carpet.

Patrick S.  from  Groupon  replied on  Jan 25, 2013

Q:

is this new or refurbished?

ronnie r.  asked on  Jan 25, 2013

A:

This is new. It is not refurbished.

If an item is refurbished, it will be noted in the deal title or description.

Patrick S.  from  Groupon  replied on  Jan 25, 2013

Q:

will it run, and clean, carpet ?

Holly V.  asked on  Jan 25, 2013

A:

Yes, this will work on carpet.

Patrick S.  from  Groupon  replied on  Jan 25, 2013

Q:

What happens if it doesn't work after some time. My first Neato stopped working after one week and I was able to return to Walmart. Who would I return it to and would I receive a replacement with no shipping charge? WHat is the warranty on a Groupon Neato?

Natalie S.  asked on  Jan 25, 2013

A:

This comes with a one-year manufacturer's warranty. You will contact the manufacturer directly for anything warranty-related. Please direct warranty questions to the manufacturer.

As mentioned in the Fine Print, this is a final sale. There are no returns unless defective.

Patrick S.  from  Groupon  replied on  Jan 25, 2013

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