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Face and Body At-Home Hair Removal System

$249 for Silk’n SensEpil Hair-Removal System in Pink or Orange ($544 List Price). Free Shipping and Returns.

The Fine Print

Questions and Answers 34 questions

Q:

Thank you for your previous response, however, can you also tell me if this device can lead to any hyper-pigmentation or brown spots? Thanks!

Dr S.  asked on  Nov 25, 2012

A:

Silk'n Sensepil treatments will not lead to side effects such as hyperpigmentation or brown spots. FDA-cleared Silk'n Sensepil comes with a built-in Skin Sensor that automatically detects if your skin complexion is appropriate for treatment, so the device will only turn on if your skin is in the allowable range of skin colors and will not turn on if your skin is not in the allowable range of appropriate skin color. In laser treatment sessions, hyperpigmentation occurs typically due to the wrong skin tone being used which with Silk'n will not occur due to the built-in sensor feature.

Annette B.  from  Self  replied on  Nov 26, 2012

Q:

My understanding is that 14 days is not enough time to determine if there is actual hair loss. Is there a way of purchasing an extended return policy?

Dianne E.  asked on  Nov 25, 2012

A:

I apologize for any inconvenience. We are unable to extend our return policy. Thank you for your patience.

Annette B.  from  Self  replied on  Nov 25, 2012

Q:

What is the model number of this product?

Sean C.  asked on  Nov 24, 2012

A:

This is the Silk'n SN-002 SensEpil All-Over Hair Removal Handheld Device. Groupon Goods are sold by Groupon.

Annette B.  from  Self  replied on  Nov 25, 2012

Q:

Do the treatments hurt or burn? Will the skin turn red? And how long would this last? Does it work on all kinds of hair? My facial hair is fine, and grows close to the skin. Could you tell us who should not use this device, so we don't buy it and Have to return it.

Kathleen H.  asked on  Nov 25, 2012

A:

Silk'n Sensepil treatments are safe with minimal discomfort compared to waxing or professional laser treatments. Most users describe the feeling of using Silk'n Sensepil similar to an elastic band lightly touching the skin.

Treatments work best on darker hair types, or hair that contains more melanin. Melanin is the pigment that gives hair and skin its color, and will absorb light energy. Black and dark brown respond the best, although brown and light brown hairs will also respond but typically require more treatments. Red may show some response. White, grey or blonde hairs usually don’t respond as well to treatments though some users have noted results after multiple treatments.

Silk'n Sensepil comes with a built-in Skin Sensor that automatically detects if your skin complexion is appropriate for treatment.

Silk’n should not be used on naturally dark skin complexion (or on recently tanned skin - in which case you wait 2 weeks after tanning to use Silk’n). Hope this helps!

Annette B.  from  Self  replied on  Nov 25, 2012

Q:

A silly question I know, but how painful is the treatment with this product? I've had two or three professional laser hair removal sessions, and found working in the bikini area uncomfortable enough to not want to do it .Then again, in the comfort of my home after a glass of wine....thanks

Grace S.  asked on  Nov 25, 2012

A:

Silk'n Sensepil treatments are safe with minimal discomfort compared to waxing or professional laser treatments. Most users describe the feeling of using Silk'n Sensepil similar to an elastic band lightly touching the skin.

Annette B.  from  Self  replied on  Nov 25, 2012

Q:

I am desperate to find a machine that works on a few light stubble hair. Does this machine do that?!?!?!? does the hair have to be 'dark' for the laser to pick it up???? Rose

Elaine R.  asked on  Nov 24, 2012

A:

Treatments work best on darker hair types, or hair that contains more melanin. Melanin is the pigment that gives hair and skin its color, and will absorb light energy. Black and dark brown respond the best, although brown and light brown hairs will also respond but typically require more treatments. Red may show some response. White, grey or blonde hairs usually don’t respond as well to treatments though some users have noted results after multiple treatments.

Annette B.  from  Self  replied on  Nov 25, 2012

A:

I find that the lighter hairs do not respond to the laser like the dark ones. The good thing is that they aren't as visible as the dark in case and was not my main concern. Even with less than perfect removal of light hairs, this has been a wonderful device for me-would definitely recommend for face/underarms-as this is the only place I have used it for. I used it 5-6 times since summer and can now put it away till???? It was a bit of an investment for me, but definitely well worth it. I couldn't have afforded the dr visits that are needed. Some doctors I called said you had to let the hair grow for 3-4 weeks before getting treatment each time. Then you shave the area the morning of the treatment. I could never have let my face go "unplucked" for that amount of time. That was one of my deciding factors. You don't have to let it grow for these treatments, but you do have to shave right before. It did not come back coarser/darker as I had feared. Hope this helps.

Tina  from  Self  replied on  Nov 27, 2012

Q:

I'm African-American and have had my underarm hair removed with a laser. I now need to touch up. How do I know this is safe to use on my skin tone before purchasing? I checked the website and only saw info that this laser has a safe skin tone sensor. Does that mean it won't come on if my skin tone is not in the safe range?

rastamomma  asked on  Nov 24, 2012

A:

Silk'n Sensepil comes with a built-in Skin Sensor that automatically detects if your skin complexion is appropriate for treatment.

Silk’n should not be used on naturally dark skin complexion (or on recently tanned skin - in which case you wait 2 weeks after tanning to use Silk’n). I apologize for any inconvenience!

Annette B.  from  Self  replied on  Nov 25, 2012

Q:

Does this device have any restrictions, for example, can it be used on skin with acne. Also, for those on acne treatment, will this like most traditional laser treatments cause hyper-pigmentation? Traditional lasers are to be avoided with acne, would this be the same? Thanks!

Dr S.  asked on  Nov 24, 2012

A:

If you are having a particular bad breakout (open wounds or active infections) wait for the affected area to heal before using Silk’n SensEpil.

Annette B.  from  Self  replied on  Nov 25, 2012

Q:

can you send a video showing how this is used Not clear on the refillable cartridge? Is there anywhere on the body is is contraindicated for use? Thanks, Karen

Karen D.  asked on  Nov 24, 2012

A:

I apologize for any inconvenience. A video is not available at this time.

When it comes to using the Silk’n Sensepil, follow the general rule of thumb that you can use the Silk'n device on any area on the body that has an external epidermis (skin layer).

If you have eczema, psoriasis, lesions, open wounds or active infections, such as cold sore in the area to be treated, wait for the affected area to heal before using Silk’n SensEpil.

Annette B.  from  Self  replied on  Nov 25, 2012

A:

I own this device since summer and love it! I too had many questions/concerns so di lots of research before buying. There is an onlne video to watch on silkn's website on using this device. I found that helpful in making my decision. As to the results, I am very pleased. I have used it 5-6 times and now don't have to use it every 2 weeks. I am using on face and underarms. My underarms have just a very few stragglers I may have missed, or just taking a little longer. I don't have the need to shave though. My chin, upperand lower lip areas are the real surprises. I have struggled my whole life with coarse, dark hairs over my lip and in spots on each side of my chin. I have been tweezing these for at least 15-20 years-tedious, uncomfortable and needed to do it EVERY day. NO MORE TWEEZING! I look in my magnifying mirror daily, just trying to find hairs. Once in a while there will be a ough one hanging on-but I really have to look hard. You do have to shave the areas with a razor before each tretment. That scared me more than anything-what if it didn't work and I had that terrible stubble left to deal with???? No need to worry-it sisn't grow back thicker/coarser. Actually each time it was softer and easier to remove. I am now taking steroids and can't use for at least 3 months, even for touch ups. I forgot and used it after being on the meds last time and it did cause a little redness and stinging in the underarm area for a few days. So be sure to pay attention to the medication guidelines-it did make a difference. I have plenty of life left in the original lamp ( I got 2 extra w/750 each) One thing that happened with me, is that if the lights over my vanity in the bathroom are on, sometimes the sensor detects that my skin is too dark and shuts down, even though it is no darker than any other area. I turn off the lights and open the window blinds- and all is well again. I did have to shut it down and restart. If the lights could be dimmed, problem solved too. Or just go to a little dimmer room. I should be a spokesperson for them-I LOVE IT! Has given me much more confidence and freedom from plucking!

Tina  from  Self  replied on  Nov 27, 2012

Q:

Does it work in the bikini area? Is it dangerous?

Maria Jose F.  asked on  Nov 24, 2012

A:

When it comes to using the Silk’n Sensepil on the genital/pubic area, you can follow the general rule of thumb that you can use the Silk'n device on any area on the body that has an external epidermis (skin layer). Any internal areas and mucosal tissue tends to be more vascular and thus may cause increased chance of adverse reactions. So as long as you are careful and treating external skin then you should be fine.

Annette B.  from  Self  replied on  Nov 25, 2012

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