They sent me a refurbished product. No where in the ad does it say they were selling a refurbished flat iron. If you bought this iron and it stopped working in a few months it's because they didn't send you a new one! I own brilliance New York styling tools and they are great! Make sure your package is received with a clear packing around it otherwise send it back don't risk keeping a product that may breakdown because this seller sent you a used one!
This product is amazing! I have curly hair and have needed to ask a friend to help me out when I wanted to wear my hair straight because I was using a product that just didn't measure up. With this flat iron, I can straighten my own hair in less than 10 minutes (not to mention the fact that the iron warms to 450-degrees in approximately 30 seconds. I was able to purchase one in my favorite color, green!