Bob, Thank you for all the helpful replies. I was thinking on purchasing this coffee maker and decided to call your customer service line in order to inquire about the improvements that have been made from the highly faulty older version (older version carries a 1.9 star out of 5 in amazon.com). The customer representative was very unknowledgeble about the products and gave me the number for the Home Shopping Network to get more information (very unhelpful). I realized that the pictures on this offer are the exact same ones as the ones shown for the older model, and so I cannot distinguish the differences between the two models. Bob, could you please be kind enough to specify all the improvements done for this new model compared to the old one? Thank you
Elizabeth asked on Oct 4, 2012
Elizabeth, let me apologize for the customer service issue we will update our associates to make sure they have the correct answers. The product has the following improvements. The brew mechanism was improved with new design and stronger springs. The lid is now 3/4 inch taller. The pot height was increased 3/4'. The product has gone under extensive testing and has meet all requirements. The machine was totally redesign from an engineering stand point. Thank You and enjoy.
Bob M. from Merchant replied on Oct 5, 2012