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Saint Louis Ballet presents "The Nutcracker" - Bellerive

Saint Louis Ballet Presents "The Nutcracker" at Touhill Performing Arts Center (Half Off). 13 Showtimes Available.

The Fine Print

Questions and Answers 14 questions

Commonly Asked Questions

Q:

Do I get to pick which seats I get after I purchase or is this assigned seating?

Dan K.  asked on  Nov 6, 2012

A:

You are not able to choose your seats. We will randomly assign seating based on the area you purchased. For example, if you purchase orchestra tickets you will receive an orchestra seat. If you redeem 4 orchestra groupons together, you will receive 4 orchestra seats together, but you will not be allowed to pick an exact seat location.

Touhill PAC  from  Merchant  replied on  Nov 6, 2012

Q:

Can we stop by the Touhill (in person) to redeem the groupon and select our seats?

Michelle T.  asked on  Nov 6, 2012

A:

No. You must redeem online via the redemption site that is provided on your groupon voucher. You will be assigned seats in the area you purchased (orchestra,parterre etc.) but you will not be allowed to pick specific seats.

Touhill PAC  from  Merchant  replied on  Nov 6, 2012

Q:

What does "must redeem together to sit together" mean? How do you redeem together? I want to sit with my friend and it is not particularly clear what this means.

Pamela H.  asked on  Nov 6, 2012

A:

After your purchase your deal, you will need to redeem at our redemption website. The website is listed on your voucher. If you want to sit together, you must first have purchased the same date, time, and section and you must redeem on the website together. When you get to the redemption site, you will be prompted to enter you mailing information and enter your groupon numbers found at the top of your voucher. If you want to sit together, one of you should redeem on the site, but enter both of your goupon numbers. For example if I am going with my sister and we both purchased 2 deals then I give her my groupon numbers and she redeems on the website and all 4 tickets will be mailed to her and will all be seated together. I hope this helps. If it is still unclear, feel free to contact the ticket office at 314.516.4949. We are open until 4pm today. Thanks!

Touhill PAC  from  Merchant  replied on  Nov 6, 2012

Q:

Hello, I want to bring my two-year-old daughter to the show. Does she need a ticket?

Emily H.  asked on  Nov 6, 2012

A:

Everyone needs a ticket regardless of age. The only exception is for nursing infants. Please be sure to purchase a deal for you and all of your children and redeem together so you will be seated together.

Touhill PAC  from  Merchant  replied on  Nov 6, 2012

More Questions and Answers

Q:

I just tried to purchase 4 tickets and got the following error. Amount is invalid. You may not purchase more than 1

sabina g.  asked on  Nov 9, 2012

A:

After you choose your performance and click on the price to purchase, you can enter the number of tickets on the next screen. If this is not working please contact Groupon customer service. Hope that helps :)

Tanya H.  from  Merchant  replied on  Nov 9, 2012

Q:

The Touhill website is not working. The form to submit our Groupon numbers and name of the person who purchased it has an error. Need help

ALICIA O.  asked on  Nov 8, 2012

A:

Hello, I just checked the website and successfully submitted a test redemption. Please make sure you have filled in all of the required fields (marked with a red star) and hit submit at the bottom. Please try your redemption again and if you continue to have the same problem, please contact out office at 314.516.4949.

Touhill PAC  from  Merchant  replied on  Nov 8, 2012

Q:

It says limit of 20 per person so I try to buy 3 and it tells me I can not buy more than 1. Do I have to buy 3 seperate Groupons? If so will we still be able to sit together?

amy  asked on  Nov 8, 2012

A:

After you choose your performance and click on the price to purchase, you can enter the number of tickets on the next screen. If this is not working please contact Groupon customer service.

Touhill PAC  from  Merchant  replied on  Nov 8, 2012

Q:

What if I have an accessibility issue. I would LOVE to take my mom to see this but she absolutely CANNOT do stairs or walk great distances. How do I go about getting assistance for tickets?

Lisa G.  asked on  Nov 7, 2012

A:

After you purchase, please redeem on our redemption website. After you redeem please give our office a call at 314.516.4949 and tell the seller that you redeemed online, but need seating without stairs. The seller will take your groupon numbers and name and we will match the note to your redemption. I would also encourage you to redeem as soon as possible. Thanks!

Touhill PAC  from  Merchant  replied on  Nov 7, 2012

Q:

I requested 5 tickets for Dec. 15th. When it went through it said I got one ticket. What should I do?

Paula M.  asked on  Nov 7, 2012

A:

If you purchased 5 but only have 1 voucher. I would contact Groupon customer service. They should be able to look into your order.

Touhill PAC  from  Merchant  replied on  Nov 7, 2012

Q:

Since the "fine print" states: Must show valid ID matching name on Groupon at Touhill Performing Arts Center..... If I want to purchase for my daughter and granddaughter to go, do I use the "purchase for a friend" option?

Carolyn G.  asked on  Nov 7, 2012

A:

You can just purchase as many tickets/deals you need. We will not need to see an ID. Once you purchase, you will need to redeem on our redemption website and your tickets will be mailed to you. Please be sure to redeem all of your vouchers together so you will be seated together. If you do not plan to attend at all and want them for your daughter, on the redemption site, put in her information and the tickets will be mailed to her.

Touhill PAC  from  Merchant  replied on  Nov 7, 2012

Q:

Hello, I want to bring my two-year-old daughter to the show. Does she need a ticket?

Emily H.  asked on  Nov 6, 2012

A:

Everyone needs a ticket regardless of age. The only exception is for nursing infants. Please be sure to purchase a deal for you and all of your children and redeem together so you will be seated together.

Touhill PAC  from  Merchant  replied on  Nov 6, 2012

Q:

Is the music played by a live orchestra or a recording?

Andrew W.  asked on  Nov 6, 2012

A:

The music for this performance is a recording.

Touhill PAC  from  Merchant  replied on  Nov 6, 2012

Q:

What does "must redeem together to sit together" mean? How do you redeem together? I want to sit with my friend and it is not particularly clear what this means.

Pamela H.  asked on  Nov 6, 2012

A:

After your purchase your deal, you will need to redeem at our redemption website. The website is listed on your voucher. If you want to sit together, you must first have purchased the same date, time, and section and you must redeem on the website together. When you get to the redemption site, you will be prompted to enter you mailing information and enter your groupon numbers found at the top of your voucher. If you want to sit together, one of you should redeem on the site, but enter both of your goupon numbers. For example if I am going with my sister and we both purchased 2 deals then I give her my groupon numbers and she redeems on the website and all 4 tickets will be mailed to her and will all be seated together. I hope this helps. If it is still unclear, feel free to contact the ticket office at 314.516.4949. We are open until 4pm today. Thanks!

Touhill PAC  from  Merchant  replied on  Nov 6, 2012

Q:

How long is the show? I want to bring my 4 1/2 year old, but I can't have it being too long for her to sit.

John K.  asked on  Nov 6, 2012

A:

I do not have exact run times for this year's performance yet, but last year the performance ran about 2 hours and had one 20 min intermission.

Touhill PAC  from  Merchant  replied on  Nov 6, 2012

A:

As a representative from Saint Louis Ballet, yes, the show is 2 hours long and that includes a 20 minute intermission so I think your 4 1/2 year old would be just fine and love the show. The director keeps in mind that the show will have children in attendance and produces a well moving and enjoyable performance for all ages.

Tanya H.  from  Merchant  replied on  Nov 6, 2012

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