pPre-owned products are inspected, tested by by our qualified inspectors to work and look like new, and come with 14-day customer refund policy.You can discover and buy pre-owned, refurbished and open-box products that have been professionally inspected and tested to work and look like new. The inspection and testing process typically includes a full diagnostic test, replacement of any defective parts.Renewed/Refurbished-> the item is FULLY functional and was inspected, tested to work & look like new. The product has minimal to no signs of wear, no visible cosmetic imperfections when standing 6 feet away.Open-box condition-> the item is FULLY funcitional and looks like new from 6 feet away. The item may show some signs of wear with small scratches or cosmetic blemishes. Minor signs of wear. Item is operational and works as intended.Cosmetic Issues-> the item is fairly worn but continues to function properly. Item may arrive with damaged packaging or be repackaged. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use. Inspected and FULLY functional./p