Does it matter what time we arrive on that date then? I know on the website when you buy your tickets you're suppose to pick an arrival time. Does this mean that I can just arrive at any time between 7:00 PM and 10:30PM i'd like on the date i choose then? A group of friends and I are going to be coming all at once and I'd like to be sure that we can all go at the same time before i buy the groupon.
Natary L. asked on Sep 23, 2013
Our arrival times were created to evenly disperse customers in order to keep from having increased wait times. We call them "suggested" arrival times because we do not deny that there will be a minimal wait for every customer, so arriving a few minutes early or a few minutes late will not make or break your experience. However, we highly recommend you stick as closely to your arrival time as possible to avoid extreme delays. When your first party purchases their Groupon, they can go to the Hell's Gates Website to lock in your arrival time. During this process you will see what times have enough openings to accommodate your group. Once you've chosen a time that you feel will suit you, have your party purchase and reserve their tickets, and reserve the same times, before other people fill into those spots.
Matthew B. from Merchant replied on Sep 23, 2013