All reviews are from people who have redeemed deals with this merchant.
1 ratings1 reviews
January 1, 2022
I am not one to write reviews but I feel like I have to for this one. I got this Groupon as a Christmas present and went to redeem it at the spa. Right away, I felt uncomfortable as the lady told me not to use any more Groupons and that I would have to pay full price next time. Then, during the massage, the lady proceeds to talk on the phone, shout across our room to other rooms in another language, and kept leaving the room and coming back- not relaxing at all. After this, halfway through my massage, she leaves and someone else takes her place. This person lifted the sheet the wrong way and exposed me. At this point I was just waiting for the massage to be over, I’ve never felt so uncomfortable. I wasn’t going to even leave a review but yesterday, one day after the massage, my back was in immense pain. I figured this was normal, maybe the toxins are draining from my muscles. Today, two days later, I am unable to move my lower back at all. If I move it the wrong way, shooting pain radiates throughout my body. This is not normal. I have never felt this kind of discomfort in my back and have never felt so uncomfortable at a spa before. Will not be going back.
Masseuse was very nice and did a good job. Lady in the front was only so friendly. Remind me three or four times that the Groupon is only good for the first visit. She never said thank you for coming or anything, just that I can't use a Groupon again. I'm not coming back either way because of her need to remind me that I didn't spend as much as everybody else I suppose.
Promotional value expires 120 days after purchase. Amount paid never expires.Appointment required. Limit 3 per person. Limit 1 per visit. Valid only for option purchased. All goods or services must be used by the same person. Merchant's standard cancellation policy applies (any fees not to exceed voucher price). 24-hour cancellation notice required. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
About HL Serenity Spa
At HL Serenity Spa, the staff gives folks plenty of reasons to kick back and relax. They show stress the door with the gentle kneads of Swedish massage and melt tensions with heated basalt stones during hot-stone massage. When it comes to more-intense, chronic pain, they turn to deep-tissue massage, working out entrenched aches in the lower muscle layer. They also treat a range of maladies with reflexology, in which they massage specific points on the feet that correspond with the body's organ systems.