Sean was a great help from the very beginning when I was having trouble redeeming my vouchers. He gave me detailed information on how to get to the bikes, what I need to know about the codes to redeem the bikes and routes I could take around Victoria. Thank you, Sean! But it didn't end there. Getting the bikes were convenient! The staff at the hotel were a great help, too! The bikes were comfortable, stylish and in great working order. The four hour bike ride were enough for me esp when I had to tackle a pretty steep hill on the route we took. (Made it 3/4 of the way up, then I walked the bike up) I highly recommend this company for anyone's future bike ride excursion in Victoria! Keep up the good work! Well worth it!