I'm wondering why I should by a groupon from a company that doesn't seem to care for those who purchase a groupon. I was reading reviews on urbonspoon and found a response from the company that stated "And for some reason as every restaurant owner calls them "groupon-people" are the fist ones to complain about everything. We will never do Groupon again. I am sorry you and US both were caught between this promotion. Never again." It also called groupon people "cheap and moody." Is this still the opinion of the company?
Shelley W. asked on Jul 27, 2012
Hi Shelley, Here is the truth...unfortunately our first groupon experience wasn't that great. We were rushed into doing a groupon, and with aggressive terms. It involved four supper show meals at half off along with four complimentary drinks. It wasn't the deal we wanted to run, but the salesman suggested it would be good since we were a new company and a lot of people would want that deal. Well they did, which is good. But financially it wasn't detrimental. And also the drinks were suppose to be well cocktails, and it was advertised as premium, which created a huge mess as well. Also as I'm sure you have read on other blogs or articles from other restaurants, it was hard on the servers. Most of the time they weren't compensated on the full portion, and so in turn it created an unhappy workplace. And finally when it came close to the expiration date we were overloaded with redemption coupons and it was out of control. So at that time, we weren't happy with how everything went, and didn't want to do it again. Now of course it's not the fault of the patron, and sorry that's how it came off. In a world where everyone can blog about experience it sometimes makes it hard to have a small business. So that being said, groupon approached us again, and this time we were able to choose how we wanted to set up the offer. They were super helpful and not pushy. They also changed some of their policies to help businesses grow and develop. We are very happy with how everything is going, and we would love if you purchased a groupon to check out a show or two. If not I do understand as well. But I think everything deserves a fair chance, and I'm excited about all of our new potential customers.
Brandy D. from Merchant replied on Jul 27, 2012