Exceptional service! Clean spa! Love my lashes! Already rescheduled my next appointment!

I was really excited to get a lash lift and tint, but unfortunately the results were extremely disappointing- my lashes looked exactly the same as before. The service itself was nice and she’s sweet person, but I wish there was more responsibility and care after I reached out! I was told nothing could be done because more than 24 hours and it’s was less than 40 hours! Definitely not worth it!

This was the WORST lash lift I’ve ever received. There were no results. I contacted her the very next morning after I had the lift to let her know. First - she told me the lashes would take 24-48 hrs to process, that I should wait and she would “reassess”. When I told her that I usually always see results by now, she THEN told me that since I didn’t complain at the time of my appointment “her policy” was that nothing can be done. To me that didn’t make sense because she had just told me to wait 24-48 hrs, yet somehow I was supposed to have complained AT the appointment in order to have her fix it. I again asked her to fix it, not even refund me or anything. And I agreed to wait the time period she recommended. She THEN clarified that she wouldn’t guarantee to correct it unless SHE deemed it a “service related issue”. So she wasn’t going to stand by her work or correct the issue and basically let me know I’d be wasting my time to even come back in. In addition, she required a $25 deposit to book the appointment even though the Groupon is prepaid. THEN she’s tries to tell you the deposit is non refundable and you can only use it towards other services. I had to insist that I wanted a refund for the deposit since I didn’t want other services and had already paid for through Groupon. Eventually she gave a refund for the deposit but all of her policies seem to make this business VERY anti-customer. I do not recommend at all.