63%
6%
2%
1%
27%
Highlights
Soprano XL laser vanquishes unwanted hair by destroying follicles over six to eight treatment sessions
Groupon Customer Reviews
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All Groupon reviews are from people who have redeemed deals with this merchant. Review requests are sent by email to customers who purchased the deal.staff
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Monique
49 ratings15 reviews
Wow...Talk about THE WORST CUSTOMER SERVICE
TANA IS HER NAME. WORST, WORST, WORST.
They called to change my appointment on Wednesday from Friday to Thursday.. I called on Thursday at 6:45 to let them know I am tracking 5mins late for my appointment at 7pm. She proceeds to tell me she won't take me and I'll be charged and I have to call Andrew. Tana also said I cannot do any of that for you, I have to find a way to contact Andrew to not be charged. ??? PS. My one area takes 5 mins to complete. Sounds like someone who likes hearing her own voice, loves to complain, doesn't like to work and has poor customer service. As a customer, I was extremely accommodating and to be treated like this for my courtesy is so inacceptable. There are so many similar deals out there. I hope you take my experience to heart and buy another one. ✌️
Kylee
1 ratings1 reviews
In response to the LIE the company left on my initial review - I left a review on behalf of my sister who had this experience with you and who also has never been exposed to Covid. Even if one of your customers was exposed to Covid, you displayed your lack of professionalism through your willingness to share their private information online. You NEVER called her and NEVER had a conversation where she “let it slip” that she was exposed to Covid. You guys are pathetic. You TOLD her that she had to have a negative Covid test within a 5 day period to receive laser treatment. She told you that she is a first responder and because of the nature of her job SHE WAS REQUIRED TO TAKE TESTS IN ORDER TO WORK. You guys appear to be incapable of taking accountability for your actions and instead try to blame it on your customers or just deny that you have any name in your system of the persons leaving reviews. It’s disturbing how negligent you guys are to your own error. I sincerely hope people have better experiences with you because this is by far the most immature “company” staffing I’ve ever experienced. Original Review: Luckily, I was able to get my money back from Groupon for services at this place. They recently neglected to tell my sister that she would require proof of a negative Covid test before receiving laser. While i understand concern of the spread of this virus .. On the most basic level of customer service you email your customers BEFORE they arrive at their appointments and let them know your new policies instead of making them drive an hour to turn them away because your company and staff failed to communicate.
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Vy
6 ratings2 reviews
Terrible experience today. I was under 10 min. late due to accident and they treated me like a a bad customer with no sympathy no accommodating whatsoever. The so called management front desk woman acting like some kind of big boss " you're late so you need to call Customer service to rebook your appointment " with her stern -mean face & very cold attitude...I felt insulted as a customer! 😱
About This Deal
- View valid treatment areas.
- Click here for answers to frequently asked questions about laser hair-removal.
- Following an initial consultation at the first appointment, technicians aim a Soprano XL laser at unwanted follicles to destroy them with focused heat over their various stages of growth.
- Clients must have services performed on the same area of the body.
- Depending on their hair and skin type, clients can book appointments six to eight weeks apart.
Fine Print
Promotional value expires 180 days after purchase. Amount paid never expires.
Not valid for customers active within the past 24 month(s). Must use all treatments on same area. Appointment required. Credit card required at booking. Consultation required; non-candidates and other refund requests will be honored before service provided. 24hr cancellation notice required or $50 fee may apply. Must activate within 3 months of purchase, offer expires 1 year from activation date. Valid only for listed treatment areas. Limit 1 per person, may buy 2 additional as gift(s). Valid only for option purchased. All goods or services must be used by the same person.
Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
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About LaserPro MedSpa
To the professional staff members of LaserPro MedSpa, educating their clients on their FDA-approved lasers and advanced skin services is as pivotal to their treatment as the products and procedures employed. Knowledgeable technicians speak with clients over the phone or through email before booking any appointments to answer lingering questions about microdermabrasion or body contouring, or to swap opinions on celebrity hairstyles. When discussing treatment results, technicians ensure clients envision an obtainable outcome that enhances their natural beauty, not a lofty goal that may be impossible to reach.