This is a honest review the facility is very clean and nicely design .The ladies at the front desk was friendly offered me water and got me set up for the pre-forms. I had technician Maikayla very nice ,Pretty knowledgeable,she put on gloves before the service was performed,very hygienic after the service was done she gave after care tips also the supervisor Kay came in to make sure everything was going well she has good manners and a positive attitude (as for the tattoo removal it was a quick process about 10 -15 minutes and my appointment was at 12pm and we started on time which is gladly appreciated ) no big changes on the tattoo however it is the first treatment. This establishment is worth a try. They do have skin care and other treatments.