A Chat with Major Stain
What services does your business offer and what makes your business stand out from the competition?
We will discuss your expectations and concerns as well as offer tips on future maintenance & protection. Once the job is completed, if any part of the work performed is not as described, we will refund 100% of the invoice.
What was the inspiration to start or run this business?
The traditional carpet cleaning method uses heated water and toxic chemicals that are forced into the carpet under high pressure, soaking your carpets, padding and sub-floor. Although most of the soap, dirt and water is extracted, an unhealthy portion of this remains trapped in your floors.
What do you love most about your job?
The reaction from the customer after they look into a finished room. (They hardly ever walk on the carpets because they look so perfect.) That's it right there. Second to that is the feeling I get when customers refer Major Stain to a friend. That's a big deal to me.
What is the best reaction you've ever gotten from a customer?
I got a call from a lady who had five dogs and four kids. Her carpet was older (25 years), and she called me as a last resort before throwing it away. Now, I had not seen a more stained carpet than this one ever, but after a few hours, the customer was in awe, seeing how much money she saved.