A Chat with McDermotts Professional
What services does your business offer and what makes your business stand out from the competition?
We provide factory-authorized at-home service and repair for all outdoor power equipment.
Of the products you sell, which are your favorites?
Prompt, professional service.
What was the inspiration to start or run this business?
I saw a need to provide at-home service. I enjoy one-on-one interaction with my customers. This also allows us to more accurately diagnose problems by re-creating them at the location they normally happen.
What do you love most about your job?
Love the one-on-one nature of customer interaction. In the typical shop setting, customers drop off equipment or a driver picks them up. The customer doesn't typically have much contact with the technician that's handling the repair. That's a problem that we have fixed performing the service onsite.