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About A Chat with Merl & Hanley, LLP
What services does your business offer and what makes your business stand out from the competition?
Unlike most accounting firms, we prefer working with extremely small businesses rather than spending all of our time focused on larger clients. There are many "small fish" in our pond, but we will never make you feel like a small fish - we love working with microbusinesses.
What was the inspiration to start or run this business?
Working for other accounting firms earlier in my career made me fall in love with helping small business owners grow their businesses. I constantly came up with unique ideas and strategies for the clients of these firms and I felt I would get more enjoyment out of owning my own firm.
What do you love most about your job?
Reviewing small business tax returns that were prepared by other accountants and preparing small business tax returns for my clients are two of the most rewarding parts of my life. I am one of those weird accountants who wishes tax season lasted longer!
What is the best reaction you've ever gotten from a customer?
I very rarely raise my fees. However, I had one particular client whose business had grown to the point at which a fee increase was required in order for me to continue providing him with exceptional service. I dreaded making the call, but my client shocked me by THANKING me for raising his fee.