A Chat with Janay at Katrina's Hair Salon
What services does your business offer and what makes your business stand out from the competition?
My genuine concern and care for the health of my client's hair. While styling the hair is important, making sure the hair is healthy is [my first] priority. I achieve this by evaluating the present state of the client's hair, then by selecting the correct products that would best fit the needs of my client's hair.
What was the inspiration to start or run this business?
I started off doing hair for fun in high school. Then I completed a cosmetology program in high school [and] went on to receive further education and certification at Pivot Point Academy in 2011. Later I received my cosmetology license from the state of Illinois. I'm now working at Katrina's Hair Salon.
What do you love most about your job?
I love to see the transformation of clients from the time they come in to the moment they leave. The fact that I can literally change how someone is feeling by just making their hair look good is amazing. I enjoy being able to brighten up a person's day and making them feel great inside and out.
What is the best reaction you've ever gotten from a customer?
I had a client tell me that she feels totally alive and energetic when her hair is done. And it also boosted her self-esteem. She's happy, her husband is happy—so much so that she went to shop to buy clothing to match the beauty of her hair. She was totally reconstructed and open to try new things.