Mytex's computer technicians can solve software issues without even touching a keyboard—or without touching the client's keyboard, at least. When clients' systems slow or become difficult to use, the technicians work to solve the issue either by giving advice over the phone, or by fixing conflicts themselves through an online connection. Once logged in, they can settle more than a dozen issues with services including virus removal, malware removal, wireless network troubleshooting, and printer support. Clients can contact a technician by phone, over chat, or through Facebook or Twitter, but not by telegraph because the beeping bothers the office bird.