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Oakland Zoo - Oakland Zoo

$59 for a One-Year Family Membership to the Oakland Zoo ($120 Value)

The Fine Print

Questions and Answers 36 questions

Commonly Asked Questions

Q:

Hi! I currently have an annual family membership and was wondering if I can use this groupon to renew it. I believe my membership started around June/July. I see that membership cards will be sent within 3 weeks I purchase, but is it possible to use this to renew my membership? Thanks!

teresa w.  asked on  Dec 27, 2012

A:

Unfortunately, this offer is for new members only and cannot be used for renewals.

Eric M.  from  Merchant  replied on  Dec 27, 2012

Q:

Do we have to wait until the membership card comes in to use this deal?

Jeanette T.  asked on  Dec 27, 2012

A:

Yes - you will receive membership cards in the next 3 weeks that will have an expiration date of January 31, 2014. Once you receive your cards you may come as often as you like until Janaury 31, 2014.

Eric M.  from  Merchant  replied on  Dec 27, 2012

More Questions and Answers

Q:

It seemed as though this offer went very fast...will this offer be renewed so that more people can take advantage of it or when it says, "sold out" it means that this offer is over til next year?

Katayoun B.  asked on  Jan 1, 2013

A:

The offer is sold out and we have no plans at this time to run another offer in 2013.

Eric M.  from  Merchant  replied on  Jan 1, 2013

Q:

Hi---My membership expired this month. Can I purchase a new one?

Erica K.  asked on  Dec 30, 2012

A:

Unfortunately this offer is for new members only and cannot be used by former members, lapsed members, or as a renewal.

Eric M.  from  Merchant  replied on  Dec 30, 2012

Q:

The deal states two adults and up to four kids. But then it states an email membership will arrive for each named adult and two kids. Can one adult take four kids?

sonia w.  asked on  Dec 30, 2012

A:

Yes, one adult with a membership card with their name on it, may bring up to four children.

Eric M.  from  Merchant  replied on  Dec 30, 2012

Q:

We need a six family membership for two grandparents, 62 and 56, two kids, 39 and 33, and two grandkids, 13 and 6. Can we add some money to convert it to work? Thanks!

Laureen B.  asked on  Dec 28, 2012

A:

This Groupon is valid for the services listed on the deal page only. For pricing on additional services or accommodations, please contact the business directly for an estimate.

Annette B.  from  Self  replied on  Dec 29, 2012

Q:

We made plans to go with our extended family to the zoo for this sunday. I bought the groupon last night because I was overjoyed at being able to just use this and still be able to go anytime within the coming year. My sister in law just sent me this link and said I couldn't use my new groupon to go to the zoo on Sunday (2 days from now) and now I'm really bummed. Why should I have to pay to get my whole family in to the zoo if I just purchased a groupon! Please let me know if we can work something out for Sunday.....

Erika D.  asked on  Dec 29, 2012

A:

I'm sorry, you'll have to wait until you receive your membership cards before you can visit the zoo as stated in the offer. We suggest you contact Groupon for a refund.

Eric M.  from  Merchant  replied on  Dec 29, 2012

Q:

Do I must upgrade to Sustaining membership at my first time visit or I can do it later if needed?

YUWEN Y.  asked on  Dec 29, 2012

A:

You can upgrade anytime, however your expiration date won't change.

Eric M.  from  Merchant  replied on  Dec 29, 2012

Q:

IM a teen mom and my husband purchased the cards i would like to add my name as an adult so that i can take my daughter myself,can i or would i have to be listed as a child? im 17 and if i am listed as a child can i take her or would my husband have to be with us?

Tiana S.  asked on  Dec 29, 2012

A:

Hi Tiana. Call our office after you receive the membership welcome package in three weeks - we'll find a solution!

Eric M.  from  Merchant  replied on  Dec 29, 2012

Q:

Hi, I purchased this offer, but I can't use it! Is the checkout in the zoo? Should I take the groupon voucher to the zoo in order to enroll as a zoo membership?

Carlos W.  asked on  Dec 29, 2012

A:

You'll receive you membership cards in the mail about three weeks. Once you get your cards you can visit the Zoo. No need to contact or visit the Zoo.

Eric M.  from  Merchant  replied on  Dec 29, 2012

Q:

We need a six family membership for two grandparents, 62 and 56, two kids, 39 and 33, and two grandkids, 13 and 6. Can we add some money to convert it to work? Thanks!

Laureen B.  asked on  Dec 28, 2012

A:

You'll want to purchase this offer then after you receive your cards visit the Zoo and upgrade from a Family to a Sustaining Membership for an additional $40.

Eric M.  from  Merchant  replied on  Dec 28, 2012

Q:

Does the Guest Option listed on your website apply?

Shahla S.  asked on  Dec 28, 2012

A:

No, the guest option is not offered at the Family level on our website or through this offer. It is only available on the Dual, Family Plus and Sustaining levels.

Eric M.  from  Merchant  replied on  Dec 28, 2012

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