A Chat with One Hour Heating & Air Conditioning
What services does your business offer and what makes your business stand out from the competition?
Money-Back Breakdown Free Guarantee. Energy Savings. 100% Satisfaction Guarantee or Your Money Back. We believe that if we miss our 1 hour appt. window, for ANY reason, your shouldn't pay a DIME for our service. We believe we make our customers life better by improving the comfort of their home.
What was the inspiration to start or run this business?
We're a locally owned family business. We've been serving customers for over 50 years. Sammy Drew, Richie's grandfather, started helping people with their appliances back in the 1950s in LA. Richie's father Richard started the company in 1978 to carry on his father's dream in Myrtle Beach.
What do you love most about your job?
We love helping people improve the comfort in their home. We love seeing our customers smile. We LOVE a lot because HEART is what it's all about. Some would say it's EXCELLENCE, but we know its a mix of both to perform well for our employees and our customers
What is the best reaction you've ever gotten from a customer?
Recently one of our customers' children drew us a picture of our technicians while we were repairing their unit at their home. Richie was so touched by the caring artistry that we recently published our first coloring book, we give these out to our clients children from time to time.